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FAQs

Frequently Asked Questions

Refunds
Building Access
ID FAQs
CaseOneCard
CaseOneCard Account
ID as Bank/ATM Card

 

Refunds

Access services handles parking, transportation, keys, building access, IDs and entertainment benefits. That includes collecting transaction fees and handling refunds. Following are guidelines to refunds.

Non-Refundable

  • ID cards
  • replacement parking lot gatecards,
  • replacement parking hangtags,
  • ID card accessories,
  • motorcycle permits,
  • entertainment tickets,
  • RTA passes,
  • parking permits for summer/ temporary/weekends

Refundable with Conditions

Parking Permits purchased with cash or payroll deduction

  • The first month is non-refundable.
  • Parking may be canceled after 30 days.
  • At least 30 days must remain on permit for refund.
  • Refund will be prorated.
  • You must return the hangtag and gate card or pay a $25/each fee.

Refundable

Permit TypeLast Date to Request Refund and Return PermitNotes:
Fall Semester 4 p.m.. November 1 (or last  business day prior) Any outstanding fees including violations will be deducted from the prorated, refund amount.
Spring Semester 4 p.m., April 1(or last  business day prior) Any outstanding fees including violations will be deducted from the prorated, refund amount.

Parking permits purchased using cash, check or credit card may be returned to Access Services for a prorated refund and will be processed as cash, check or credit, according to original payment method.

To get a refund

  • Return the permit and gate card (if applicable) to Access Services.
  • Request a refund in writing from Access Services.
  • Have no outstanding parking citations.

 

 

Building Access

What buildings do I have access to?

Building access varies by position in the university. For example, students, staff, faculty and administrators have access to different buildings.  Kelvin Smith Library and Veale Convocation Center are  standard access for the entire CWRU community. For more information click here.

How do I get my card to work for my buildings/labs?

An access request must come from the person authorized for the area. Kelvin Smith Library and Veale Convocation Center are  standard access for the Case Western University community.

How do I get a key for an office, lab or other facility?

A key request must be filled out and submitted to the Key Shop. To view forms and more information, click here.

What is Access Services' policy on refunds for parking permits and more?

Motorcycle, summer, temporary and weekend permits cannot be canceled, transferred, replaced or refunded.

For other permits

  • You may cancel parking after the first 30 days. The first month is non-refundable.

  • 30 days must remain on the permit to receive a refund.

  • Hangtags and gate cards must be returned to prevent a replacement fee for each outstanding item.

 

 

ID Card FAQs

What should I do if I lose my CaseOneCard, or if it is stolen?

Report the card lost/stolen as soon as it's discovered missing. Go online to the CaseOneCard website and deactivate it so no one can use it. Or call Access Services, 216.368.2273, for help during business hours. After hours, weekends and holidays call Security at 216.368.3333.

If your card has been stolen, file a police report. A copy of the report may be submitted to Access Services and, after review, the replacement fee may be waived. The university may file charges and discipline any cardholder who files a fraudulent police report.

My ID is lost/stolen. How do I get a replacement?

To replace lost/stolen IDs you will need $25 (CaseCash, cash, check, Discover, MasterCard, or Visa).

I lost my current CWRU ID card, but found my old one. Can I use the old one?

As long as your old card is still in good working order, the answer is yes. Just bring your old card to Access Services to have it reactivated. It's quick, simple and free!

Why do I need to show a picture ID to get a new ID?

This is a visual verification; no information is recorded from the picture ID. This procedure is designed to protect privacy and add security.

How do I get an ID card if I do not have a driver's license, state ID or passport?

If you are an undergraduate you need to stop at the undergraduate admissions office to get a letter verifying your identification.

 

 

CaseOneCard

When and where can I get my CaseOneCard?

You can get the CaseOneCard at Access Services from  9 a.m. to 4 p.m., Monday through Friday.

I’m starting in the Summer, when can I get my CaseOneCard ID? I’m starting in the Fall, when can I get my CaseOneCard ID?

Students who are enrolled in Summer classes may stop by Access Services, Crawford Hall, Room 18, to pick up their CaseOneCard Card the Monday after spring commencement. All students must be registered for classes before picking up an ID Card.

Students who are enrolled in Fall classes may stop by by Access Services to pick up their ID Card. The earliest date the card can be picked up is Monday after summer classes end. Preprinted ID Cards will be distributed during Welcome Days.

Can the CaseOneCard ID be mailed?

ID cards must be picked up in person, and you must have a government-issued ID to pick up the card. Without one, an undergraduate must stop at the undergraduate admissions office to get a letter verifying identification.

I don’t want to upload a picture. How do I get my CaseOneCard ID?

Just stop by the Access Services to take a picture. Upload a photo in advance to speed the process.

What if I don’t like my picture?

Pictures may be retaken at Access Services for a $25 fee. You are responsible for the CaseOneCard photo ID. Do not tamper with it. Name and picture must always be visible.  Any unauthorized use of the card is deemed fraud and could result in a fine.

Can I get a copy of my photo?

Access Services does not release university ID photos.

Can I choose my ID number?

You cannot choose your ID number. Your 7-digit CaseOneCard Student ID number is assigned in the SIS.

Can I choose the background on my ID card?

You cannot choose the background on your card. The background is assigned by your affiliation with the university.

Do I have to pay for my CaseOneCard?

For Students, Permanent Employees, and Faculty members the first card is free. However, replacing lost, stolen or damaged cards costs $25.

Temporary Employees, Contractors, & Others pay $25 for a CWRU ID card.

Why do I have to pay to replace my ID?

Our budget accounts for giving new students and employees their first ID cards. The replacement fee covers the cost of the materials used in reprinting.

Do I get a new CaseOneCard ID every year?

No. Your CaseOneCard should last throughout your time at Case Western Reserve University.

If I have a CaseOneCard with my social security number printed on the front, can I get a new CaseOneCard?

Yes, and it's free. Bring your old CaseOneCard ID with you for a replacement CaseOneCard ID.

What if I have a name change?

First, change your name with the Registrar's Office (students) or Human Resources (faculty and staff). After 24 hours pass, go to Access Services for a new CaseOneCard. A replacement fee will be charged at the time of receipt.

Can I lend my card to a friend?

No. Any unauthorized use of the card is deemed fraud and could result in a fine.

Why can't I punch a hole in my ID to put it on my key chain?

A  hole may interfere with function. If this happens, the cardholder pays the replacement fee.  Access Services sells ID holders that fit key chains or lanyards.

Do I have to go to the Access Services Office if my ID isn't working?

Not always. It is best to call first, at 216.368.2273 or send us an email at access@case.edu. If we cannot fix your problem over the phone, then you may need to come to Access Services.

What is a Temp Card and how do I get one?


Temp Cards are issued by the Wade and Fribley Area Offices to students who have lost their ID but still need to access their Residence Hall, and/or meal plan. If you have lost, misplaced or had your ID card stolen, visit the Area Office near your Residence Hall, and sign up for a replacement.

When you recover or replace your ID,  return the Temp Card to Access Services so your ID card will work again. Temp Cards are activated for three days. Extensions and special arrangements have to made through the Area Office. Access Services cannot extend the use of your temporary housing card.

Do I get to keep my ID when I graduate or leave the university?

No, your ID card is university property. It should be turned in to Access Services upon departure from the university. You can mail your ID card to the address listed on the back of the card.

How can I get my card to work for purchases on/off campus?

If you already have a Meal Plan with CaseCash, your card is activated for purchases on and off-campus. If not, stop by Access Services, Crawford Hall, Room 18, from 9 a.m. to 4 p.m., Monday through Friday, and make an initial deposit of at least $5 to open an account .

How do I open a CaseCash account?

Students using meal plans that include CaseCash have CaseOneCard accounts. They can add funds

  1. online,
  2. at Value Transfer Stations (VTMs) in Wade Commons, Fribley Commons or Thwing Center.
  3. at Access Services, Crawford Hall, Room 18, from 9 a.m. to 4 p.m., Monday through Friday.

Students without a meal plan or CaseCash must open and activate a CaseOneCard account. To do so, fill in a CaseOneCard Account Application, enclose a check of at least $5 as the initial deposit and send the form by Campus Mail to Access Services, Crawford Hall, Room 18. An email will be sent when funds are deposited.

The  first deposit must be done by mail or in person at Access Services, Crawford Hall, Room 18. Subsequent deposits can be done online OR at  Value Transfer Stations in Wade Commons, Fribley Commons or Thwing Center.

Employees must fill out the CaseCharge Account Terms & Conditions Form, and mail it to Access Services, Crawford Hall, Room 18, or drop it off in person.

How much does it cost to open a student account?

Opening an account is free. Your initial deposit must be at least $5. You do not pay interest, monthly service charges, or annual membership dues.

Where can I use my CaseOneCard?

You can use your card at various locations on and off campus.

 

 

CaseOneCard Account

How do I add or withdraw funds from my account?

Cash deposits ($5s, $10s and $20s) are made at Value Transfer Stations in Wade Commons, Fribley Commons or Thwing Center. Credit and debit card deposits (Visa and MasterCard only) are accepted online or in person at Access Services.  You can send checks by mail to Access Services, 10900 Euclid Avenue, Crawford Hall, Room 18, Cleveland, OH 44106. In addition, you may bill up to $1,000 per semester to your Student Financial Services Account.

Withdrawals are not permitted from the CaseOneCard. You can close your account and request a refund  upon graduation, withdrawal from the university, or at the end of the spring semester. Refunds will only be issued for amounts higher than $15. Remember you can  use the funds on your card to make purchases on and off campus.

Can my parents add funds to my account?

Yes, Visa and MasterCard deposits are accepted online. Parents will need your ID number and a Visa or MasterCard to complete the transaction. Parents can also send checks to Access Services, 10900 Euclid Avenue, Crawford Hall, Room 18, Cleveland, OH 44106.

How do I check my balance? Can my parents check my balance?

Account statements can only be accessed online. Information is updated daily. Your parents cannot check your balance unless you share account  information with them. We are not  permitted legally to give that information to anyone other than the account holder. You are not legally obligated to share that information.

How do I close my account?

Students may close accounts and obtain refunds upon graduation, withdrawal from the university, or at the end of the spring semester. We may also issue refunds to credit or debit cards in special cases. Refunds will only be issued for amounts higher than $15.

What happens to the money in my account at the year end?

Your account remains open and funds carry over to the next year unless you request a refund. Students may close accounts and obtain refunds upon graduation, withdrawal from the university, or at the end of the spring semester. We may also issue refunds to credit or debit cards in special cases. Refunds will only be issued for amounts higher than $15.

What do I do if my card doesn't work or if I have more questions about services?

Email Access Services at access@caseedu or call 216.368.2273. Or  stop by  Crawford Hall, Room 18, from 9 a.m. to 4 p.m., Monday through Friday.

Who can I contact regarding meal plans?

The Meal Plan office is located in Sears Building,  Room 247. To contact the Meal Plan office, call 216.368.5844.

How do I reactivate my ID after I reported lost?

For your security, if you recover your ID card, YOU MUST personally bring your card to Access Services to request that your card be reactivated. Only one CaseOneCard per cardholder may be valid at any time.

What is my liability on a lost or stolen card?

Cardholders will be responsible for the first $50 spent in the account if reported within 48 hours from the incident. Liability will not exceed $500 if reported within 60 calendar days. If reported after 60 calendar days, liability will be unlimited.

 

 

ID Card as a Bank/ATM card

What is an ISO number?

The ISO number printed on your ID card is your unique identification number to link your PNC Bank Account to your CWRU ID card. If you do not have an ISO number printed on your ID card, please go to Access Services to get a new card printed with an ISO number. Linking your PNC Bank Account with your CWRU ID card is optional and not a requirement for normal ID card use.

Can I use my ID Card as an ATM card?

Yes. Your ID/CaseOneCard may be used as an ATM card if you open a PNC Bank Free Checking Account Students or have an existing account with PNC Bank.

Is PNC Bank the only bank participating in the ID Card program?

Yes, PNC Bank is the banking partner of the CaseOneCard program.

How can I link my iD Card to my PNC Bank account(s)?

Card linking can be done at a PNC Bank branch (for example, the PNC branch located just west of campus at 2025 Stokes Blvd). Or by going online to PNC Bank Online. Or by phone,1.877.PNC.1000.

Will I be charged when I use my ID Card in an ATM?

You will not be charged at a PNC Bank ATM. Other financial institutions or ATM operators may charge. Additionally, PNC Bank charges may apply for using another financial institution's or operator's ATMs.

Do I need a PIN number for my ID Card to function at PNC Bank ATMs?

Yes, you will need a Personal Identification Number attached to your ID Card. Visit PNC's website for more information.

Can I use my CaseOneCard as a debit card? Can I use it as a credit card?

Your card can be used at ATMs, and as a ‘pinned' transaction at any vendor who accepts STAR or PLUS ATM cards.

Your card cannot be used as a credit card. For information on a free PNC Bank Visa Check Card, contact your local branch or call 1.877.PNC.1000.

Is it possible to view my CaseCash/Case Charge transaction history?

View your CaseCash/CaseCharge history.

Where can I get an International Student ID?

International Student IDs are distributed at International Student Services located in Tomlinson Hall, Room 143. For additional information, contact International Student Services at 216.368.2517.