Managing Difficult Communications in Medical Practice: Controlling Anger, Avoiding Outbursts, Communicating Appropriately
Who Should Attend?
The Intensive Course in Managing Difficult Communications in Medical Practice: Controlling Anger, Avoiding Outbursts, Communicating Appropriately is designed for physicians in all specialties who wish or need to pursue further training in Health Communications and managing conflict and strong emotion in medical practice.
Statement of Need
Communication skills are the foundation of effective clinical practice. They are utilized on a daily basis throughout the career of all physicians. Health communication is categorized into three domains: 1) communication with patients and families, 2) communication about patients with colleagues and staff, and 3) communication about health and disease with the greater community.
Lack of appropriate communication skills results in patient dissatisfaction, poor adherence, increased incidence of malpractice claims and suboptimal health outcomes.
Non-physician clinical staff, medical malpractice companies and state medical societies all report that some physicians have difficulties in the area of giving bad news, managing frustration and avoiding angry outbursts.
- Overview of Medical Interview/Health Communication Skills
- Effective Questioning, Eliciting Patient’s Perspective
- Introduction to the Genogram: Eliciting the Important Family History
- Narrative Assignment
- Patient Education, Shared and Informed Decision Making with Role Play
- Health Behavior Change/Patient Readiness with Role Play
- Smoking Cessation/Readiness for Behavior Change Simulation
- De-escalation Techniques for Medical Practice
- Dealing with the Angry Patient
- Screening Skill Practice Role Play
- Risk Management
- Giving Bad News
- Narrative Review
- Giving Bad News Simulation
- Story Hour
- Dealing with Difficult Interactions Simulation
- Continuous Quality Improvement (CQI) Project Review and 360 Discussion
Case Western Reserve University School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Case Western Reserve University School of Medicine designates this live activity for a maximum of 15.75 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
How to Register
- Register online by selecting from our calendar of courses.
- Mail the completed form [PDF] with a check payable to Case Western Reserve University or complete the credit card information and send to:
Continuing Medical Education Program
10524 Euclid Avenue
Cleveland, Ohio 44106-6026
- Fax the completed for [PDF] with your credit card number to 216.844.8133
- Phone 216.983.1239 or 800.274.8263 with the information requested on the form and your credit card number.