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The UTech Service Desk offers unlimited and complimentary 24/7/365 computer service and support to CWRU students, faculty and staff.
Help
The goal of the Active Collaboration Room (ACR) is to reduce the physical and psychological barriers encountered by geographically distant teams that must collaborate on projects and ideas.
Audio and Video Services
The Active Learning Classrooms take advantage of spatial arrangements and modern technology to promote a pedagogical shift toward 'active learning'.
Academic Technology
Adobe Connect offers interactive and collaborative web meetings and virtual classroom experiences with the click of your mouse.
Academic Technology
Adobe Presenter is an add-in to Microsoft Office PowerPoint that allows users to produce rich eLearning-enabled courses within the PowerPoint Application.
Academic Technology
Advanced Research Computing Services and resources include high performance computing services; database hosting, design and programming services; server administration services; data storage and backup services; and pre-award IT consultation.
Research Computing
CWRU Network ID accounts and associated services are only provided to users who are actively affiliated with the university (student, faculty, staff, alumnus, or emeritus.)
CWRU Network ID and Account Services
UTech offers free licenses for Symantec Endpoint Protection to faculty, staff and students.
Security
MediaVision's production services provide audio visual rental services
Audio and Video Services
Box is a storage service that enables Case Western Reserve University to store, access and share files securely.
Computers and Software
The PeopleSoft Budget System makes financial data available for the annual Budget process (departments, accounts, actual expenses and current budgets), and for loading budgets into the General Ledger.
Business Systems/ERP
CWRU is pleased to offer an extensive digital cable television lineup to all residential and Greek students.
Audio and Video Services
Google Calendar, the official university calendaring system, is part of the Google Apps for Education collaboration suite.
Google Apps
Canvas is cloud-based and powered by instructure that provides campus members the tools and resources needed for in-person and online teaching and learning.
Academic Technology
Case Mobile offers the same gadgets and applications as are found at Launchpad, but sized for the mobile environment.
Google Apps
CaseLearns is a service of the Kelvin Smith Library that offers hands-on computing classes on popular software packages and the creative use of emerging technologies.
Help
Case Western Reserve University has partnered with Sprint, Verizon and AT&T to offer discounted cell phone service to students, faculty and staff members.
Phones and Cell Phones
Audio, video and other multi-media support services are available in the classroom from the MediaVision production group.
Audio and Video Services
Case Western Reserve University has an enhanced partnership with RET3 Job Corp., a nonprofit organization dedicated to refurbishing and recycling electronic equipment to donate to the community.
Computers and Software
Technicians are available on-campus to assist CWRU faculty, staff and students with computer maintenance and repairs.
Computers and Software
The CWRU Network ID is used by students, faculty, staff and university affiliates to access secure resources, including the wired and wireless networks, library databases, email and enterprise systems.
CWRU Network ID and Account Services
Passwords are created upon the activation of the CWRU Network ID. It is recommended that it be changed every 180 days (once per semester);
CWRU Network ID and Account Services
CWRU's YouTube Channel is a formidable component of the mobile learning suite of services that students increasingly expect and rely on for academic exploration and excellence.
Academic Technology
Data backup is offered to departments through the CWRU Data Backup Services and to individuals for work or personal use through Carbonite.
Computers and Software
When removing a computer from service, use a software tool to wipe the drive to ensure any data that was present on the computer hard drive is not at risk of disclosure.
Security
UTech operates a backup system that is used to backup programs and data on UTech managed servers and storage.
Security
The Data Warehouse is the central repository for the data that the university's various business systems collect.
Business Systems/ERP
Deskside Support is available to assist faculty and staff members with university machines.
Help
The contact information for faculty, staff and students is available within the Case Western Reserve University telephone directory.
Phones and Cell Phones
CWRU utilizes a standard method for handling and storing electronic information to comply with the Federal Rules of Civil Procedure (FRCP).
Security
CWRU is a member eduroam, a secure, world-wide access service that allows students, researchers and staff from participating institutions to obtain wireless Internet connectivity when visiting other participating institutions.
Internet/Network Connectivity
Email service for CWRU is provided through Google Apps for Education.
Email
You can create email aliases for yourself, an organization, or an event through the email alias creator.
Email
The Financial system is the university administrative system used for General Ledger, Purchasing, and Accounts Payable.
Business Systems/ERP
The Service Desk and the UTech CARE Center offer general support for personal gaming systems.
Gaming
CWRU has partnered with Google Apps for Education to bring the power of over 36 Google Apps to the campus community.
Google Apps
CWRU users have a Google Apps password in addition to their CWRU Network ID password.
Google Apps
Google Docs/Drive is a web-based word processing and spreadsheet program that makes collaboration more efficient.
Google Apps
Google Groups makes it easy for organizations, such as departments, project teams and student groups, to collaborate and communicate by allowing users to reach subscribers by emailing one address.
Google Apps
Email service for CWRU is provided through Google Apps for Education
Google Apps
You can export and download your data from the Google products you use, like your email, calendar, and photos. In a few easy steps, create an archive to keep for your records or use the data in another service.
Google Apps
Google Talk (also known as GTalk) instant messenger is part of the Google Apps for Education suite of products
Google Apps
Computationally intensive research is supported through the operation of continuously growing high performance computing cluster
Research Computing
CWRU abides by rules established by the Health Insurance Portability and Accountability Act (HIPAA).
Research Computing
HCM is the Human Capital Management System, an administrative database used for employee records, employee benefits and payroll.
Business Systems/ERP
Identity Finder is software that will search your machine for sensitive/restricted data, and prompt you to secure or destroy it.
Security
CWRU has partnered with Dell and Apple to offer attractive educational discounts to faculty and staff on institutional computers.
Computers and Software
Helpful information and tips to prepare you for computing and communicating while abroad
Phones and Cell Phones
Helpful information and tips to prepare you for computing and communicating while abroad
Computers and Software
CWRU's Office of Research Compliance administers iRIS, a system for routing and approving Institutional Review Board (IRB) and Institutional Biosafety Committee (IBC) protocols.
Business Systems/ERP
CWRU iTunes U allows you to download class lectures, symposiums, campus events and sports.
Academic Technology
An information system and framework designed to provide ease of access to information for Intranet customers not addressed by the main campus home page.
CWRU Network ID and Account Services
A leading video-based training provider offering thousands of training courses including Google Apps, Adobe Creative Suite, Microsoft Office, web development, audio/video production, computer programming, mobile devices, and much more.
Help
Google Groups is the official mailing list manager of the university
Email
MediaVision provides top-notch audio and video production, videoconferencing and other support.
Audio and Video Services
MediaVision Courseware is a lecture capture system that is supported by University Technology at Case Western Reserve University.
Academic Technology
Voice over IP (Voice over Internet Protocol or 'VoIP') technology converts voice calls from analog to digital to be sent over digital data networks.
Phones and Cell Phones
The Office of Sponsored Projects Administration Reporting System (OSPARS) contains a series of management summary level reports of Proposals and Awards
Business Systems/ERP
The Proposal and Award Database System (PADS) is an internal financial reporting tool that is administered by the Office of Sponsored Projects Accounting for administrators
Business Systems/ERP
Passwords are an important way to secure CWRU information.
CWRU Network ID and Account Services
CWRU has partnered with Dell and Apple to offer attractive educational discounts to faculty, staff and students on computers for personal use.
Computers and Software
Phishing scams are typically fraudulent email messages appearing to come from legitimate enterprises
Security
CWRU has an overall UTech policy management process that is the driving factor for information technology usage and management.
Security
Emails sent to or from a preferred address can be accessed from within the same CWRU email account used for your official email address.
Email
The CWRU Service Desk and Walk-in Center provides general first level support for desktop printers.
Computers and Software
Rave is a text and voice messaging alert system that is used only in the case of imminent danger or a serious threat to the campus community.
Security
[U]Tech Advanced Research Computing offers services to assist faculty in creating and operating databases and related applications connected to their research.
Research Computing
Students in residence halls at Case Western Reserve University can access the Internet at speeds of up to one Gigabit per second (Gbps)
Internet/Network Connectivity
The CWRU Department of Police and Security has implemented the Safe Ride program that will provide transportation across campus, as well as University Circle, between the hours of 7 p.m. and 3 a.m. daily.
Security
Case Western Reserve University has a prominent presence in the 3D virtual world of Second Life.
Academic Technology
Securing your computer is an important step in preventing intruders from stealing valuable information stored there such as credit card and bank information as well as ID and password data.
Security
The University's security force patrols the campus facilities and grounds on a 24 hour-a-day basis throughout the year.
Security
The help.case website offers do-it-yourself articles and training about the technology environment at CWRU.
Help
The CWRU Software Center serves the needs of its faculty, staff and students by providing essential computing software for PC, MAC and some Linux machines
Computers and Software
SpartaCOI is the Office of Research Compliance's electronic system for administering research-related conflict of interest certifications.
Business Systems/ERP
The electronic pre-award system for submission of grant proposals and initiation of research contracts is called Sparta (Sponsored Programs Application for Research Tracking and Administration) Pre-Award.
Business Systems/ERP
Spiderweb provides a portal to information about grants, contracts and, as applicable, regulatory protocols pertaining to the use of human subjects, animals or recombinant DNA in research.
Business Systems/ERP
Certain machines need to have their IP Address remain static or unchanged for particular uses.
Internet/Network Connectivity
In the event a computer is lost or stolen at CWRU, it is important to first contact Campus Police at 216.368.3333.
Security
The SIS is the university administrative system used for Student Registration, Student Accounts, Academic Advisement, and Student Demographic Data.
Business Systems/ERP
The Technology Enhanced Classroom (TEC) initiative at Case Western Reserve University enables instructors and students to access tools and resources available beyond the four walls of the classroom.
Academic Technology
Audio Conferencing allows multiple participants both on and off campus to have a meeting over the phone.
Phones and Cell Phones
Faculty, staff and students may obtain training and consultation support for a wide range of topics and services
Help
Videoconferencing is the transmission of synchronized video and audio between two or more locations.
Audio and Video Services
Scientific data visualization software is actively maintained on the high performance cluster
Research Computing
Case Western Reserve University transitioned its voicemail service from Communité to Cisco Unity Connection.
Phones and Cell Phones
Case Western Reserve University provides remote users with secure access to the network over the CISCO AnyConnect VPN client.
Internet/Network Connectivity
The UTech C.A.R.E. Center is available at select hours where in-person support from certified technicians is provided.
Help
Webcasting is the method of using streaming video to send data over the Internet
Audio and Video Services
The CWRU wired network operates at speeds up to 1 Gigabyte per second. The network is available to the faculty, staff and students through the use of the ports on distributed faceplates.
Internet/Network Connectivity
The CWRU wireless network is found in every building and many outdoor locations throughout campus.
Internet/Network Connectivity
The High Performance Computing Cluster (HPCC) maintained at CWRU is of a modest size in comparison with other HPCC/ supercomputer resources in the country.
Research Computing
Zoom is the next generation of online video conferencing at CWRU.