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UTech CARE Center

University Technology Care Center Banner

We're here to help. Visit the UTech@KSL CARE Center for in-person assistance.

Need help? We're here.

The UTech CARE Center @ KSL (Kelvin Smith Library) small map icon offers walk-up technical support to members of the university community. Visitors may ask questions, receive consultation or check-in machines for repair by our on-site team.

Visit the Ingenuity Bar for quick evaluation of incident or service requests. An analyst will assess the situation and give you feedback on the steps necessary to correct the issue.


KSL CARE Team

Stan Kusper

Stan Kusper

Manager stan.kusper@case.edu
Scott  Tomer

Scott Tomer

Team Lead scott.tomer@case.edu
Jerry  Ramsey

Jerry Ramsey

VIP Deskside Analyst
Tao  Pan

Tao Pan

VIP Deskside Analyst
Michael Love

Michael Love

Deskside Analyst
Glenn Nichols

Glenn Nichols

Deskside Analyst
Dax Patel

Dax Patel

Deskside Analyst
Katie Starr

Katie Starr

Deskside Analyst
Malcolm  Dotson

Malcolm Dotson

Deskside Analyst
Joseph Rothschild

Joseph Rothschild

Deskside Analyst
Patrick  Leonard

Patrick Leonard

Deskside Analyst
Derek  Kane

Derek Kane

Deskside Analyst

UTech CARE Center Hours

M 9:00 a.m. 10:00 p.m.
T 9:00 a.m. 10:00 p.m.
W 9:00 a.m. 10:00 p.m.
T 9:00 a.m. 10:00 p.m.
F 9:00 a.m. 8:00 p.m.
S 10:00 a.m. 4:00 p.m.
S CLOSED

 

* Spring Break Hours

S, Mar 11 CLOSED
S, Mar 12 CLOSED
M, Mar 13 9:00 a.m. 5:00 p.m.
T, Mar 14 9:00 a.m. 5:00 p.m.
W, Mar 15 9:00 a.m. 5:00 p.m.
T, Mar 16 9:00 a.m. 5:00 p.m.
F, Mar 17 9:00 a.m. 5:00 p.m.
S, Mar 18 CLOSED
S, Mar 19 CLOSED

Ingenuity Bar Hours

M 9:00 a.m. 5:00 p.m.
T 9:00 a.m. 5:00 p.m.
W 9:00 a.m. 5:00 p.m.
T 9:00 a.m. 5:00 p.m.
F 9:00 a.m. 5:00 p.m.
S CLOSED
S CLOSED

CARE Center Analyst

Ingenuity Bar: Malcolm Dotson
(Please note: Schedule is subject to change without notice as support needs dictate)