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Weekend Planned Maintenance of SolarWinds and Parchment Transcript Processing Services

This weekend two online services will experience outages due to planned maintenance.

SolarWinds

SolarWinds, UTech's internal monitoring system for network equipment and applications, will be unavailable on Saturday, October 1 from 8 am until 8 pm for a major release product upgrade. The [U]Tech Service Desk will still be available to service the university community.

Parchment Transcript Processing Services

Parchment Transcript Processing Services will be unavailable to users from 2:00 to 5:00 am on Sunday, October 2. This planned, temporary outage will allow UTech and the Parchment vendor to conduct scheduled maintenance. Parchment is the system used by students for ordering transcripts.

For assistance with any technology product or service at Case Western Reserve, visit help.case.edu or contact the [U]Tech Service Desk at 216.368.HELP (4357) or help@case.edu.



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