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Adobe Connect

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Service Description

Adobe Connect (Connect) is a web conferencing system provided by University Technology, [U]Tech. The user interface is built on Flash player and integrates tools like video conferencing, live polling, chat, whiteboards, desktop sharing and file sharing.


Benefits

Connect is a business critical service. CWRU ITS supports more than 5000 registered users. CWRU UTech also provides no-cost customer support for Connect through the Service Desk.


Technical Details

System upgrades are fully evaluated on a test server by trained UTech staff before being deployed to production servers in the KSL data center. Connect is monitored continuously through SolarWinds (NOC).

SLA Details

Except for monthly patches and infrequent version upgrades, the system is designed to be always-on and available.


Customers

Current CWRU Students, Faculty and Staff


Get The Service

Sign in to connect.case.edu with your CWRU network ID and password to access the service.


Service Level Agreement

Request Additional Information


Click To Request More Information.