Customer Service Assistant Overview

Summertime Customer Service Assistants (CSAs) assume the responsibilities of staffing the summer area office and serving on the coordinating team for the University Guest Housing and Conference Housing operations. CSAs play a key role in promoting the University to guests who may become future students, as well as others who are visiting from other educational institutions around the world. They are often the first University community members with whom our guests have the opportunity to interact, and it is imperative that CSAs are well prepared and enthusiastic in carrying out their responsibilities as campus leaders.

Position Requirements

  • Flexible summer schedule
  • Limited coursework and outside volunteer activities allowed with prior approval
  • Proficiency with basic PC applications preferred
  • Strong written and interpersonal communication skills
  • Ability to work equally well in a team setting or individually
  • Willingness to perform widely varied duties with a positive attitude and enthusiasm
  • Contract employment dates: Monday, May 13, 2019 to Sunday, August 25, 2019
  • Work 12 hours in either or both of the Residential Area Offices prior to May 13, 2018
  • Attend two to three pre-service training sessions of 1 to 2 hours in length, to be scheduled in April, 2019

Responsibilities

  1. Attend weekly staff meetings to receive information regarding incoming students, university guests, conferences, upcoming events, scheduling, and other housing information
  2. Assist with area office and on-site check-in and check-out procedures. Present relevant housing, safety/security, social, and recreational information
  3. Assist in coordinating key distribution and room assignments for summer students, university guests, and conference participants
  4. Assist in the sorting, delivery, and forwarding of U.S. mail and packages
  5. Assist in maintaining a comprehensive desk service, including linens, keys, room assignments, cash handling, and standardized check-in and check-out procedures
  6. Assist with billing procedures for university guests utilizing established cash handling and accounting guidelines
  7. Accurately and appropriately document all transactions
  8. Prepare buildings and check-in for conference guests
  9. Work at least two shifts (totaling 10 hours) in the area office during the spring semester to become familiar with the office and procedures before summer training (which happens the week of May 15) begins. The dates and times will be determined once hired. These are intended for staff who have not previously worked in the area offices, and it provides new hires with a head-start on training for the summer
  10. Participate in a seven-day on-duty rotation with other student staff members, including holidays. When on duty, staff must remain in assigned room space during scheduled duty hours in order to respond to room lockouts, medical and maintenance emergencies, late check-ins, etc.
  11. Assist guests in a positive and helpful manner
  12. Ensure that buildings and grounds have appropriate identification, and ensure that informational and directional signs are properly posted
  13. Assist with other responsibilities as directed, including routine maintenance and furniture inventories
  14. Serve as a point person for assigned conference, guest, or orientation groups
  15. Perform additional responsibilities as assigned by appropriate staff

Compensation

The starting hourly rate for summer CSAs is $9.75 per hour.

CSAs are provided with housing as compensation for their on-call responsibilities. *

*Please note that housing is provided during the duration of the contract. Summer employees, currently living on campus, also receive housing during the Spring semester transition period prior to May 13. Students hired for the summer who are not living in University-owned residential facilities during the Fall, 2019 semester are only provided housing through Tuesday, August 6. From Tuesday, August 6 through the remainder of the summer contract, students not living in University-owned residential facilities in the fall are responsible for their own housing arrangements. 

Application and Interview Process

To apply for this position, please forward a cover letter to David Brown, Assistant Director of University Housing, at dmb56@case.edu. Within a few days, you will receive back an application form for you to complete. The deadline for submitting your application form is February 25, 2019. You may apply for more than one of the three available positions (CSA, SAA and SFA) position with a single cover letter. Please indicate the position or positions for which you are applying in your cover letter.

This position overview is subject to change between the summer semesters.