Managing Difficult Communications in Medical Practice: Controlling Anger, Avoiding Outbursts, Communicating Appropriately

Dates

Nov 14-16
Managing Difficult Communications in Medical Practice

March 20-22
Managing Difficult Communications in Medical Practice

Who Should Attend?

The Intensive Course in Managing Difficult Communications in Medical Practice: Controlling Anger, Avoiding Outbursts, Communicating Appropriately is designed for physicians in all specialties who wish or need to pursue further training in Health Communications and managing conflict and strong emotion in medical practice.

Statement of Need

Communication skills are the foundation of effective clinical practice. They are utilized on a daily basis throughout the career of all physicians. Health communication is categorized into three domains: 1) communication with patients and families, 2) communication about patients with colleagues and staff, and 3) communication about health and disease with the greater community.

Lack of appropriate communication skills results in patient dissatisfaction, poor adherence, increased incidence of malpractice claims and suboptimal health outcomes.

Non-physician clinical staff, medical malpractice companies and state medical societies all report that some physicians have difficulties in the area of giving bad news, managing frustration and avoiding angry outbursts.

Learning Objectives

After attending this course, participants will be able to:

  • Demonstrate effective and efficient interviewing techniques (effective
    questioning, agenda setting and patient education)
  • Practice higher level health communication skills (giving bad news,
    empathic response and dealing with angry patients or colleagues)
  • Outline the liability for institutions and health care organizations from
    angry interpersonal episodes
  • List multiple strategies to minimize practitioner demonstration of anger and
    other disruptive behavior
  • Rehearse and model techniques to avoid anger when challenged by
    difficult scenarios

Accreditation

Case Western Reserve University School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Case Western Reserve University School of Medicine designates this live activity for a maximum of 19.50 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

How to Register

Four Ways:

  1. Register online by selecting from our calendar of courses.
  2. Mail the 2018 Communications form or 2019 Communications form with a check payable to Case Western Reserve University or complete the credit card information and send to:
    Continuing Medical Education Program 
    10524 Euclid Avenue
    Cleveland, Ohio 44106-6026
  3. Fax the 2018 Communications form or 2019 Communications form with your credit card number to 216.844.8133 or 216-201-6749.
  4. Phone 216.983.1239 or 800.274.8263 with the information requested on the form and your credit card number.

Location + Accommodations

The November 2018 and March 2019 course will be held at the Mt. Sinai Skills & Simulation Center, 1551 East 105th St, phone 216.368.0064.

Recommended Hotel Accommodations

Maps and directions

The Nov 2019 course will be held at the CWRU / CCF and the Health Education Campus, 9531 Euclid Ave, Cleveland, Ohio. More information will be listed when it becomes available.