COVID-19 CARE Reports

If this is an emergency or a potentially dangerous situation, call Case Western Reserve University Police immediately at 216.368.3333.

NOTE: Please do not use this form to report your exposure, symptoms, or positive test result.

For positive tests, log into and select "Send or Read a Secure Message", then click "New Message", then select "I want to report a positive COVID-19 test". You will receive follow-up from Health Services in 24-36 hours. 

For exposures, please follow the guidance here: Individuals who are exposed do not need to quarantine; they should wear a well-fitting mask and monitor for symptoms for 10 days and take a COVID-19 test at least 5 days after the exposure.

Students with symptoms should make an appointment at Health Services ( for evaluation and testing. For medical advice, call 216.368.2450. For medical emergencies, call 216.368.3333 (on campus) or 911 (off campus).

Through this online form, students, parents, faculty and staff can identify students who:

  • may need additional support; 
  • may be having difficulty adhering to public health guidelines such as wearing a mask or social distancing.

Based on the type of support needed, we connect students to members on the COVID-19 CARE Team to ensure they receive the help they need.

COVID-19 CARE Report Information 

Completed COVID-19 Campus Assessment, Referral and Engagement (CARE) Reports go directly to the Dean of Students Office. They are only reviewed during normal business hours—Monday through Friday from 8:30 a.m. until 5 p.m. 

CARE Reports submitted after hours, weekends or holidays will be reviewed on the next business day.

Again, for emergencies, call Case Western Reserve University Police immediately at 216.368.3333.

All reports will be handled in a confidential manner whenever possible.

The Office of the Dean of Students will acknowledge receipt of all reports within 24 hours and may contact you to obtain additional information. You may contact the Dean of Students' office at any time if you have questions about how the report is being handled. Please note that privacy concerns may prevent disclosure of specific details regarding the report. 


Because students’ concerns and needs are often multi-faceted, the COVID-19 CARE Team is interdisciplinary. Members include individuals with experience and expertise in general student affairs, medical and mental health evaluation, academic support, disability resources, and residence life.

If you prefer to contact the Office of the Dean of Students to share your concern, please call 216.368.1527 or email us at

Submit a COVID CARE Report