University Health and Counseling Services is piloting a new service that is available to some CWRU employees. Between the hours of 7 AM - 1 PM, employees from select departments will be able to access UH&CS services in Clinic C by scheduling appointments through MyHealthConnect or by walking in (address below). This pilot service begins June 5th and runs through June 30th.
2124 Cornell Rd. Dental Research Building, Clinic C.
Please see below for more information regarding the Employee Health Clinic.
Who is eligible to use the Employee Health Clinic?
Individuals are eligible to use the Employee Health Clinic if they are from one of the areas listed below AND they are enrolled in a Case Western Reserve University Medical Plan (Medical Mutual PPO or CLE-Care HMO).
Current university areas eligible for services:
- Public Safety
Why aren’t all employees eligible? Will the Clinic expand to serve more if this pilot goes well?
For this initial pilot, we have limited the number of employees who are able to access the service. If the pilot is successful, we plan to expand eligibility to additional employees as we increase staffing.
Are dependents able to use the Employee Health Clinic?
No, dependents are not eligible to use the Employee Health Clinic.
What services does the Employee Health Clinic provide?
The Employee Health Clinic at CWRU provides:
- Evaluation and managements of minor illness such as colds or sore throats, rashes or other potential infections and nausea/vomiting
- Evaluation and management of minor injuries such a sprains, lacerations that do not require sutures/closure
- Sexual health care including testing for sexually transmitted infections and provision of emergency contraception
Care for COVID-19, influenza, and other infectious illnesses -- which may include testing, symptom management, and prescriptions for antiviral medications
The Employee Health Clinic also has a mental health support specialist who can provide brief, solution-focused behavioral health services for CWRU faculty and staff, including:
- Help with referrals
- Identifying appropriate resources, options for specialty care, individual or group therapy, intensive outpatient services, and in-patient hospital treatment
- Facilitating and following up to ensure staff and faculty connection to resources
- Reviewing referral details, expectations about the referral process
- Ensuring that referrals are addressed in a timely manner
- Problem solving for issues related to: health care system access, cost hurdles and social/cultural barriers (e.g., advising on how to secure transportation services, financial assistance for prescriptions and interpreters)
- Brief mental health care, including initial assessment and quick intervention and/or arrangements for bridge care
When you schedule an appointment with the mental health support specialist, you will be able to choose an in-person or telecounseling appointment.
What services does the Employee Health Clinic NOT provide?
The Employee Health Clinic does not provide primary care services, such as ongoing management of chronic illnesses. We are happy to help connect eligible employees with primary care service providers in the community.
In addition, the Employee Health Clinic does not evaluate or treat work-related injuries. For work-related injuries, employees may be seen by a UHCS nurse (outside of the Employee Health Clinic) to document the injury. Employees with work-related injuries should seek care at an Emergency Department, Urgent Care, or Primary Care Provider.
Are you able to complete medical forms, such as FMLA, accommodation paperwork, or utility continuation forms?
No, the Employee Health Clinic is not able to complete medical forms, including, but not limited to, those listed above.
We are able to provide a letter – available by request in your myhealthconnect.case.edu portal – to verify your visit to the Employee Health Clinic.
What are the clinic hours?
The clinic is open from 7 am to 1 pm Monday through Friday.
Where is the clinic located?
Health Services Clinic C: 2124 Cornell Road (First Floor Dental Research Building) Click here to see map
How do I make an appointment?
Eligible employees can make an appointment through myhealthconnect.case.edu.
- Sign onto myhealthconnect.case.edu with your CWRU network ID and password (you may be prompted for DUO authentication)
- Click “I would like to Schedule or Check Into an Appointment”;
- Then click “I would like to schedule an appointment with the Employee Health Clinic”;
- Review the times available and select your appointment time
For step by step instructions on how to schedule an appointment with UH&CS, please click here to download the PDF.
Eligible employees may also call Health Services (216.368.2450) during clinic hours to schedule an appointment during the hours the employee health clinic is open.
Do you offer telehealth/virtual appointments?
At this time, all medical appointments must be in person. Visits with the Mental Health Support Specialist may be done via telecounseling.
How much does a visit cost?
At this time, there is no cost for visits to the Employee Health Clinic. While the visit is no-cost, a UHCS provider may place orders for imaging (like X-rays) or laboratory studies (for example, blood tests). These studies will need to be provided by an outside entity, such as University Hospitals or Cleveland Clinic.
That entity is highly likely to bill your insurance for services delivered. Similarly, the UHCS provider may also send a prescription to your pharmacy; your cost for that medication will vary depending on your insurance plan. Referrals, including referrals to the Emergency Department, will also generate a cost.
Will you bill my insurance?
At this time, UHCS/CWRU will not bill your insurance provider for a visit. However, as mentioned above, outside services (x-rays, blood work, prescriptions) may result in expenses, as well as bills to your insurance company.
Is the Employee Health Clinic or the Mental Health Support Specialist involved in any disciplinary processes associated with the CWRU Department of Human Resources (HR)?
Are the Employee Health Records confidential?
Please be assured that your medical records are confidential and maintained in files that are entirely separate from your personnel file(s).
The Employee Health Clinic follows professional ethical guidelines and applicable federal and state laws that protect the privacy of health records. The Employee Health Clinic will not disclose information to any party within or outside the university (e.g., human resources, faculty, future employers, insurance companies) unless you provide written permission or one of the exceptions listed below applies.
Are there Exceptions to Privacy and Confidentiality?
Yes. They include instances:
- of imminent risk of harm to the patient or to another person(s);
- when immediate hospitalization is required; and/or
- when existing laws, regulations and/or a court ruling requires that the university disclose information.
When one of these exceptions is met, the Employee Health Clinic may share information with entities including: university officials, family members, other health care providers, or other individuals or agencies responsible for or in a position to mitigate the existing concern.
University Health and Counseling Services Notice of Privacy Practices
Case Western Reserve University Health and Counseling Services (UHCS) is required by law to maintain the privacy of your medical records and to give you this notice that describes our privacy practices. This notice describes how we may use and disclose your protected health information to carry out treatment, payment and health care operations and for other purposes permitted or required by law. It also describes your rights to access and control your protected health information, which is information about you, including demographics that may identify you and that relates to your past, present or future physical or mental health and related health care services.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please download review it carefully.
Employee Clinic Consent to Treat Form
If you find that you are eligible to utilize UH&CS's Employee Health clinic, please ensure you complete the Employee Clinic Consent to Treat form before your visit.