University Technology ([U]Tech) informs Windows users that applying recent Windows 10 updates may cause a computer failure when attempting to print.
Specifically, Windows updates KB5000802 and KB5000808 will cause a temporary computer failure when attempting to print to Kyocera, Ricoh and Dymo printer brands (other brands may be impacted as well). [U]Tech recommends to save any work prior to printing, and if affected, users should restart their computer.
Faculty and staff using university-supplied computers in the following areas do not need to take any action, as their updates are managed:
- Frances Payne Bolton School of Nursing
- Jack, Joseph and Morton Mandel School of Applied Social Sciences
- School of Dental Medicine
- School of Law
- UGEN + Executive IT Support
- Weatherhead School of Management
- Thin Client users
Users in areas that do not manage their updates are able to revert an update by navigating to the Control Panel → Programs → Programs and Features → Installed Updates screen, and selecting the update to remove.
For assistance with any technology product or service at Case Western Reserve University, contact the [U]Tech Service Desk at firstname.lastname@example.org, 216.368.HELP (4357) or visit help.case.edu.