UTech News Feed https://case.edu/utech/ en CWRU Login Now Requires Passphrase https://case.edu/utech/about/utech-news/cwru-login-now-requires-passphrase-2 <span>CWRU Login Now Requires Passphrase</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Fri, 01/15/2021 - 09:56</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">January 15, 2021</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>On June 15, CWRU user login requirements were changed to promote stronger security and improve usability. This change requires users to convert passwords associated with their network ID (abc123) to <strong>passphrases</strong>. Passphrases are an improvement over passwords because they are more difficult to brute-force guess while also remaining easy to remember. This is a reminder that if you have not already done so, your password must be updated to a passphrase by Jan. 18, 2021. <strong>Users can</strong> <a href="https://its-services.case.edu/my-case-identity/password/change" rel="noreferrer noopener" target="_blank"><strong>make this update</strong></a> <strong>today.</strong></p> <p><strong>What’s happening?</strong></p> <ul><li>Minimum required character length will increase from eight characters to 12.</li> <li>Passphrases can contain words and spaces (e.g. “correct horse battery staple”).</li> <li>Complexity of a passphrase will be calculated by a meter while the user creates it.</li> <li>To ensure strong passphrases, minimum complexity is required, indicated by a “green” score on the passphrase meter.</li> <li>Once a password is converted to a passphrase, users enrolled in CWRU <a href="https://case.edu/utech/departments/information-security/duo-security-two-factor-authentication" rel="noreferrer noopener" target="_blank">Duo Security two-factor authentication</a> system will no longer need to change their login passphrases annually.</li> </ul><p><strong>When is it happening?</strong></p> <ul><li>This passphrase change was implemented June 15.</li> <li><strong>All passwords must be converted to passphrases by Jan. 18.</strong> Passwords that are not converted to passphrases by Jan. 18 will expire.</li> <li><a href="https://its-services.case.edu/my-case-identity/password/change" rel="noreferrer noopener" target="_blank">Users can convert to passphrases</a> anytime before Jan. 18 and are encouraged to do so sooner rather than later.</li> </ul><p><strong>How does this affect me?</strong></p> <ul><li>When CWRU account credentials need to be changed, they will be required to meet the updated passphrase criteria.</li> <li>All users, faculty, staff, students, alumni and affiliate users must change their passwords to passphrases before Jan. 18.</li> <li>For users, such as alumni, who are not normally required to change their passphrase annually, this will be a <strong>one-time</strong> change to convert from a password to a passphrase.</li> <li>Any user who has changed their password <strong>after</strong> June 15, has already converted to a passphrase and will not be affected by the Jan. 18 deadline.</li> </ul><p><strong>What should I do?</strong></p> <ul><li>Get ahead of the deadline and <a href="https://its-services.case.edu/my-case-identity/password/change" rel="noreferrer noopener" target="_blank">update your password to a passphrase</a> today.</li> <li>Be aware and prepared to create a passphrase when it’s time to reset your CWRU credentials in the future.</li> </ul><p><a href="https://case.edu/utech/help/knowledge-base/cwru-network-id-passphrase" rel="noreferrer noopener" target="_blank">Learn more about passphrases</a>.</p> </div> Fri, 15 Jan 2021 14:56:38 +0000 pjh 8836 at https://case.edu/utech Swing into Spring with [U]Tech’s TLT Team https://case.edu/utech/about/utech-news/swing-spring-utechs-tlt-team <span>Swing into Spring with [U]Tech’s TLT Team</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Fri, 01/15/2021 - 09:53</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">January 15, 2021</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>[U]Tech's Teaching and Learning Technologies (TLT) team will offer four remote delivery workshops to help faculty members prepare for teaching in the January term and/or spring semester. These workshops will be recorded and made available on the <a href="https://case.edu/utech/faculty-online-teaching-resources" rel="noreferrer noopener" target="_blank">faculty training opportunities website</a>.</p> <p>The team also will continue to offer drop-in hours and appointments through the <a href="https://calendar.google.com/calendar/embed?src=case.edu_tapjg42selaqo6ss5h1qumda54%40group.calendar.google.com&amp;ctz=America/New_York" rel="noreferrer noopener" target="_blank">TLT training calendar</a> and provide faculty members with <a href="https://case.edu/utech/departments/teaching-and-learning-technologies/teach-everywhere" rel="noreferrer noopener" target="_blank">resources to “teach everywhere.”</a></p> <h2>Drop-in hours and appointments</h2> <p>TLT is also offering various training and support opportunities for common technologies like Canvas, Echo360 and Zoom, as well as discussions focused on pedagogy and teaching strategies. All appointments and drop-ins are held virtually; details can be found on the <a href="https://calendar.google.com/calendar/embed?src=case.edu_tapjg42selaqo6ss5h1qumda54%40group.calendar.google.com&amp;ctz=America/New_York" rel="noreferrer noopener" target="_blank">TLT training calendar</a>.</p> <h3>Canvas, Echo360 and Zoom</h3> <p>Drop-in hours are available with Blair Carmichael, instructional technologist, for one-on-one help with questions about Canvas, Echo360 and Zoom. Drop-in hours with Carmichael are available Mondays, Wednesdays and Fridays from 2 to 4 p.m.</p> <h3>iPads</h3> <p>Additionally, instructors borrowing iPads from CWRU for use in teaching are encouraged to join drop-in hours on Tuesdays from 11 a.m. to noon to try out or troubleshoot iPad features that they plan to use in their classes.</p> <h3>Remote testing</h3> <p>Faculty members can request an appointment to talk through their remote testing strategy and any questions they may have about secure testing tools. Appointments are available Wednesdays from 8 to 9:30 a.m. and Thursdays from 1 to 3 p.m.</p> <h3>Pedagogy and course design appointments</h3> <p>Appointments are available Wednesdays from 8 to 9:30 a.m. for faculty members to ask questions about assessments, pedagogical strategies and course design.</p> </div> Fri, 15 Jan 2021 14:53:14 +0000 pjh 8831 at https://case.edu/utech Reservation System Unavailable Friday Night into Saturday Morning https://case.edu/utech/about/utech-news/reservation-system-unavailable-friday-night-saturday-morning <span>Reservation System Unavailable Friday Night into Saturday Morning</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Wed, 01/13/2021 - 15:33</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">January 13, 2021</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>Due to scheduled maintenance, the <a href="https://case.edu/reservations">EMS Spartan Reservation System</a> will be unavailable from Friday, January 15, from 10:00 p.m. until Saturday, January 16, at 2:00 a.m. Campus users will be unable to view or book a room or workspace for a brief window during this time.</p> <p>For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at <a href="mailto:help@case.edu">help@case.edu</a>, 216.368.HELP (4357) or visit <a href="http://help.case.edu/" rel="noreferrer noopener" target="_blank">help.case.edu</a>.</p> </div> Wed, 13 Jan 2021 20:33:21 +0000 pjh 8826 at https://case.edu/utech Duo Two-Factor Authentication Required to Access Zoom Beginning Tuesday https://case.edu/utech/about/utech-news/duo-two-factor-authentication-required-access-zoom-beginning-tuesday <span>Duo Two-Factor Authentication Required to Access Zoom Beginning Tuesday</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Fri, 01/08/2021 - 11:26</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">January 08, 2021</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>On Tuesday, January. 12, at midnight, Duo two-factor authentication will be enabled for all Case Western Reserve University Zoom login attempts in order to improve security. This will apply whether you sign in through the Zoom desktop application or the Zoom website. The change only will apply for users who are already enrolled in Duo. Users who are not enrolled will see no change.</p> <p>For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at <a href="mailto:help@case.edu">help@case.edu</a>, 216.368.HELP (4357) or visit <a href="https://help.case.edu/" target="_blank">help.case.edu</a>.</p> </div> Fri, 08 Jan 2021 16:26:18 +0000 pjh 8817 at https://case.edu/utech FIN Unavailable Sunday Morning https://case.edu/utech/about/utech-news/fin-unavailable-sunday-morning <span>FIN Unavailable Sunday Morning</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Fri, 01/08/2021 - 11:23</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">January 08, 2021</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>Peoplesoft Financials will be unavailable Sunday, January. 10, from 3:00 a.m. until 6:00 a.m. due to scheduled system maintenance.</p> <p>For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at <a href="mailto:help@case.edu">help@case.edu</a>, 216.368.HELP (4357) or visit <a href="https://help.case.edu/" target="_blank">help.case.edu</a>.</p> </div> Fri, 08 Jan 2021 16:23:43 +0000 pjh 8812 at https://case.edu/utech Swing Into Spring With TLT Team https://case.edu/utech/about/utech-news/swing-spring-tlt-team <span>Swing Into Spring With TLT Team</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Tue, 01/05/2021 - 09:57</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">January 05, 2021</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>Swing into spring with [U]Tech's Teaching and Learning Technologies (TLT) team. The team will offer four remote delivery workshops to help you prepare for teaching in the January term and/or spring semester. These workshops will be recorded and made available on the <a href="https://case.edu/utech/faculty-online-teaching-resources" rel="noreferrer noopener" target="_blank">faculty training opportunities website</a>.</p> <p>The following workshops will be held next week:</p> <ul><li>Monday, January 11: "Technology and Flexible Course Design"</li> <li>Tuesday, January 12: "Assessment and Flexible Course Design"</li> <li>Wednesday, January 13: "Synchronous and Asynchronous Course Activities and Assignments in Flexible Course Design"</li> <li>Thursday, January 14: "Communication and Community in Flexible Course Design"</li> </ul><p>The team also will continue to offer drop-in hours and appointments through the <a href="https://calendar.google.com/calendar/embed?src=case.edu_tapjg42selaqo6ss5h1qumda54%40group.calendar.google.com&amp;ctz=America/New_York" rel="noreferrer noopener" target="_blank">TLT training calendar</a> and provide faculty members with resources to <a href="https://case.edu/utech/departments/teaching-and-learning-technologies/teach-everywhere" rel="noreferrer noopener" target="_blank">Teach Everywhere</a>.</p> </div> Tue, 05 Jan 2021 14:57:19 +0000 pjh 8801 at https://case.edu/utech Update Your Zoom Client to Receive Latest Benefits https://case.edu/utech/about/utech-news/update-your-zoom-client-receive-latest-benefits <span>Update Your Zoom Client to Receive Latest Benefits</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Mon, 01/04/2021 - 10:34</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">January 04, 2021</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>Over the last year Zoom has rolled out many new features to their service. Along with security enhancements, the updated program allows you to implement self-selecting breakout rooms, reorganization participants while in Gallery view, and try the new video filters.</p> <p>To update your desktop Zoom application, <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="5b6b78a0-6c11-461d-8c56-79af07ceaf1e" href="/utech/help/knowledge-base/zoom/zoom-information/updating-zoom" title="Updating Zoom">click on the profile icon</a> in the top right corner of the application and select “check for updates” from the list. You can also download the latest version from <a href="https://zoom.us/download" rel="noreferrer noopener" target="_blank">https://zoom.us/download</a>.</p> <p>For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at <a href="mailto:help@case.edu">help@case.edu</a>, 216.368.HELP (4357) or visit <a href="http://help.case.edu/" rel="noreferrer noopener" target="_blank">help.case.edu</a>.</p> </div> Mon, 04 Jan 2021 15:34:20 +0000 pjh 8796 at https://case.edu/utech Issues With Rave Guardian App? Follow These Steps https://case.edu/utech/about/utech-news/issues-rave-guardian-app-follow-these-steps <span>Issues With Rave Guardian App? Follow These Steps</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Mon, 01/04/2021 - 10:29</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">January 04, 2021</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>Some iPhone users who have upgraded to iOS 14.3 are experiencing issues using the Rave Guardian app. If you are having difficulties with the app, follow these steps:</p> <ol><li>Uninstall the Rave Guardian app from your device.</li> <li>Restart your iPhone.</li> <li>Reinstall the app.</li> </ol><p>If you have not yet upgraded your iOS to 14.3, it is recommended you delay the upgrade until the app has been updated, if possible.</p> <p>For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at <a href="mailto:help@case.edu">help@case.edu</a>, 216.368.HELP (4357) or visit <a href="https://help.case.edu/" target="_blank">help.case.edu</a>.</p> </div> Mon, 04 Jan 2021 15:29:44 +0000 pjh 8786 at https://case.edu/utech EMS Spartan Reservation System Unavailable Wednesday Night https://case.edu/utech/about/utech-news/ems-spartan-reservation-system-unavailable-wednesday-night <span>EMS Spartan Reservation System Unavailable Wednesday Night</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Mon, 01/04/2021 - 10:31</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">January 04, 2021</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>Due to scheduled maintenance, the EMS Spartan Reservation System will be unavailable from Wednesday, January 6, at 10:00 p.m. until Thursday, January 7, at 4:00 a.m. Campus users will be unable to view or book a room or workspace for a brief window during this time.</p> <p>For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at <a href="mailto:help@case.edu">help@case.edu</a>, 216.368.HELP (4357) or visit <a href="https://help.case.edu/" target="_blank">help.case.edu</a>.</p> </div> Mon, 04 Jan 2021 15:31:48 +0000 pjh 8791 at https://case.edu/utech HCM Unavailable Early Saturday, Jan. 2 https://case.edu/utech/about/utech-news/hcm-unavailable-early-saturday-jan-2 <span>HCM Unavailable Early Saturday, Jan. 2</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Wed, 12/23/2020 - 10:29</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">December 23, 2020</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, January 2, from 1:00 a.m. until 6:00 a.m.</p> <p>During this time, employees will be unable to view or update employee information, including entering updated personal information, entering time, approving time and viewing paychecks, in addition to accessing other functionality.</p> <p>For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at <a href="mailto:help@case.edu">help@case.edu</a>, 216.368.HELP (4357) or visit <a href="https://help.case.edu/" target="_blank">help.case.edu</a>.</p> </div> Wed, 23 Dec 2020 15:29:11 +0000 pjh 8771 at https://case.edu/utech CWRU Login Now Requires Passphrase https://case.edu/utech/about/utech-news/cwru-login-now-requires-passphrase-1 <span>CWRU Login Now Requires Passphrase</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Wed, 12/23/2020 - 10:37</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">December 23, 2020</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>On June 15, CWRU user login requirements were changed to promote stronger security and improve usability. This change requires users to convert passwords associated with their network ID (abc123) to <strong>passphrases</strong>. Passphrases are an improvement over passwords because they are more difficult to brute-force guess while also remaining easy to remember. This is a reminder that if you have not already done so, your password must be updated to a passphrase by January 18, 2021. <strong>Users can <a href="https://its-services.case.edu/my-case-identity/password/change" rel="noreferrer noopener" target="_blank">make this update</a> today.</strong></p> <p><strong>What’s happening?</strong></p> <ul><li>Minimum required character length will increase from eight characters to 12.</li> <li>Passphrases can contain words and spaces (e.g. “correct horse battery staple”).</li> <li>Complexity of a passphrase will be calculated by a meter while the user creates it.</li> <li>To ensure strong passphrases, minimum complexity is required, indicated by a “green” score on the passphrase meter.</li> <li>Once a password is converted to a passphrase, users enrolled in CWRU <a href="https://case.edu/utech/departments/information-security/duo-security-two-factor-authentication" rel="noreferrer noopener" target="_blank">Duo Security two-factor authentication</a> system will no longer need to change their login passphrases annually.</li> </ul><p><strong>When is it happening?</strong></p> <ul><li>This passphrase change was implemented June 15.</li> <li><strong>All passwords must be converted to passphrases by January 18.</strong> Passwords that are not converted to passphrases by January 18 will expire.</li> <li><a href="https://its-services.case.edu/my-case-identity/password/change" rel="noreferrer noopener" target="_blank">Users can convert to passphrases</a> anytime before January 18 and are encouraged to do so sooner rather than later.</li> </ul><p><strong>How does this affect me?</strong></p> <ul><li>When CWRU account credentials need to be changed, they will be required to meet the updated passphrase criteria.</li> <li>All users, faculty, staff, students, alumni and affiliate users must change their passwords to passphrases before January 18.</li> <li>For users, such as alumni, who are not normally required to change their passphrase annually, this will be a <strong>one-time</strong> change to convert from a password to a passphrase.</li> <li>Any user who has changed their password <strong>after</strong> June 15, has already converted to a passphrase and will not be affected by the January 18 deadline.</li> </ul><p><strong>What should I do?</strong></p> <ul><li>Get ahead of the deadline and <a href="https://its-services.case.edu/my-case-identity/password/change" rel="noreferrer noopener" target="_blank">update your password to a passphrase</a> today.</li> <li>Be aware and prepared to create a passphrase when it’s time to reset your CWRU credentials in the future.</li> </ul><p><a href="https://case.edu/utech/help/knowledge-base/cwru-network-id-passphrase" rel="noreferrer noopener" target="_blank">Learn more about passphrases</a>.</p> </div> Wed, 23 Dec 2020 15:37:40 +0000 pjh 8776 at https://case.edu/utech Guidance for Symantec Security Software License Notification https://case.edu/utech/about/utech-news/guidance-symantec-security-software-license-notification <span>Guidance for Symantec Security Software License Notification</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Mon, 12/21/2020 - 09:54</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">December 21, 2020</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>For those who have the Symantec Endpoint Protection security software installed, a license notification may appear. Please be aware that, regardless of the notification, the computer is, and will remain, protected by Symantec.</p> <p>[U]Tech is working to resolve the issue.</p> <p>For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at <a href="mailto:help@case.edu">help@case.edu</a>, 216.368.HELP (4357) or visit <a href="https://help.case.edu/" target="_blank">help.case.edu</a>.</p> </div> Mon, 21 Dec 2020 14:54:55 +0000 pjh 8751 at https://case.edu/utech HCM Unavailable Early Saturday https://case.edu/utech/about/utech-news/hcm-unavailable-early-saturday <span>HCM Unavailable Early Saturday</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Fri, 12/18/2020 - 09:42</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">December 18, 2020</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, December 19, from midnight until 4:00 a.m. ET.</p> <p>During this time, employees will be unable to view or update employee information, including entering updated personal information, entering time, approving time and viewing paychecks, in addition to access other functionality.</p> <p>For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at <a href="mailto:help@case.edu">help@case.edu</a>, 216.368.HELP (4357) or visit <a href="https://help.case.edu/" target="_blank">help.case.edu</a>.</p> </div> Fri, 18 Dec 2020 14:42:41 +0000 pjh 8741 at https://case.edu/utech Learn a New Skill Over Break with LinkedIn Learning https://case.edu/utech/about/utech-news/learn-new-skill-over-break-linkedin-learning <span>Learn a New Skill Over Break with LinkedIn Learning</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Wed, 12/16/2020 - 09:49</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">December 16, 2020</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>During the break between semesters take some time to learn a new skill with LinkedIn Learning. Using your university account, log into <a href="https://www.linkedin.com/learning-login/" rel="noreferrer noopener" target="_blank">LinkedIn Learning</a> to access thousands of topics. Each video is typically under six minutes long. Larger courses are broken down into short, manageable sections and LinkedIn Learning will remember where you left off when you return. Check it out to gain more skills with <a href="https://www.linkedin.com/learning/topics/microsoft-365" rel="noreferrer noopener" target="_blank">Microsoft 365</a>, discover new techniques to be a <a href="https://www.linkedin.com/learning/paths/advance-your-skills-as-a-manager" rel="noreferrer noopener" target="_blank">better manager</a> or get some tips for <a href="https://www.linkedin.com/learning/topics/time-management-3" rel="noreferrer noopener" target="_blank">better time management</a>.</p> <p>LinkedIn Learning also provides information for the creative side in everyone. Gain better <a href="https://www.linkedin.com/learning/paths/improve-your-drawing-skills" rel="noreferrer noopener" target="_blank">drawing skills</a>. Learn the basics of <a href="https://www.linkedin.com/learning/introduction-to-photography/introduction" rel="noreferrer noopener" target="_blank">cameras and lenses</a>, and how to <a href="https://www.linkedin.com/learning/analog-photography-setting-up-a-home-darkroom" rel="noreferrer noopener" target="_blank">set up a darkroom at home</a>. Or find out how to <a href="https://www.linkedin.com/learning/topics/podcasting" rel="noreferrer noopener" target="_blank">start your own podcast</a>.</p> <p>Not sure where to start? <a href="https://www.linkedin.com/business/learning/blog/top-skills-and-courses/fy20-most-popular-courses-of-the-year-hero" rel="noreferrer noopener" target="_blank">Review the 20 most popular LinkedIn Learning courses.</a></p> <p>For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at <a href="mailto:help@case.edu">help@case.edu</a>, 216.368.HELP (4357) or visit <a href="http://help.case.edu/" rel="noreferrer noopener" target="_blank">help.case.edu</a>.</p> </div> Wed, 16 Dec 2020 14:49:54 +0000 pjh 8736 at https://case.edu/utech Zoom Minimum Software Version Requirement Set to Latest Version Beginning Jan. 5 https://case.edu/utech/about/utech-news/zoom-minimum-software-version-requirement-set-latest-version-beginning-jan-5 <span>Zoom Minimum Software Version Requirement Set to Latest Version Beginning Jan. 5</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Mon, 12/14/2020 - 09:50</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">December 14, 2020</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>In order to make the Zoom experience consistent across the Case Western Reserve University community, on January 5, the minimum software version requirement will be set to the latest version. Many new features implemented over the past several months require the latest version of the application.</p> <p>If your Zoom software is not updated by January 5, when you attempt to sign into the client application (versus the web portal) you will be prompted to install the latest version.</p> <p>To <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="5b6b78a0-6c11-461d-8c56-79af07ceaf1e" href="/utech/help/knowledge-base/zoom/zoom-information/updating-zoom" title="Updating Zoom">update your desktop Zoom application</a>, click on the profile icon in the top right corner of the application and select "check for updates" from the list. You can also download the latest version from <a href="https://zoom.us/download" rel="noreferrer noopener" target="_blank">https://zoom.us/download</a>.</p> <p>For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at <a href="mailto:help@case.edu">help@case.edu</a>, 216.368.HELP (4357) or visit <a href="https://help.case.edu/" target="_blank">help.case.edu</a>.</p> </div> Mon, 14 Dec 2020 14:50:27 +0000 pjh 8731 at https://case.edu/utech Exciting Changes to Zoom Breakout Rooms https://case.edu/utech/about/utech-news/exciting-changes-zoom-breakout-rooms <span>Exciting Changes to Zoom Breakout Rooms</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Mon, 12/14/2020 - 09:45</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">December 14, 2020</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>The latest Mac and Windows versions of Zoom give the host more flexibility and assistance with breakout rooms. Now, co-hosts of the sessions can open, assign participants to and close breakout rooms—privileges that were previously limited to the host. Along with a previous update of allowing for self-selecting breakout rooms, Zoom meetings now provide hosts and instructors tools that allow for greater interaction and small group work.</p> <p>Download the latest version of Zoom through your mobile device’s app store or visiting <a href="http://zoom.us/download" rel="noreferrer noopener" target="_blank">the Zoom website</a>.</p> <p>For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at <a href="mailto:help@case.edu">help@case.edu</a>, 216.368.HELP (4357) or visit <a href="https://help.case.edu/" target="_blank">help.case.edu</a>.</p> </div> Mon, 14 Dec 2020 14:45:49 +0000 pjh 8726 at https://case.edu/utech HCM Unavailable Saturday Morning https://case.edu/utech/about/utech-news/hcm-unavailable-saturday-morning-0 <span>HCM Unavailable Saturday Morning</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Fri, 12/11/2020 - 09:47</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">December 11, 2020</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>Due to scheduled maintenance, PeopleSoft HCM will be unavailable Saturday, December 12, from midnight until 8:00 a.m.</p> <p>During this time, employees will be unable to view or update employee information, including entering updated personal information, entering time, approving time and viewing paychecks, in addition to accessing other functionality.</p> <p>For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at <a href="mailto:help@case.edu">help@case.edu</a>, 216.368.HELP (4357) or visit <a href="https://help.case.edu/" target="_blank">help.case.edu</a>.</p> </div> Fri, 11 Dec 2020 14:47:10 +0000 pjh 8716 at https://case.edu/utech FIN Unavailable Early Sunday Morning https://case.edu/utech/about/utech-news/fin-unavailable-early-sunday-morning-0 <span>FIN Unavailable Early Sunday Morning</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Fri, 12/11/2020 - 09:48</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">December 11, 2020</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>PeopleSoft Financials will be unavailable Sunday, December 13, from 3:00 a.m. until 6:00 a.m. due to a scheduled monthly reboot of the system.</p> <p>For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at <a href="mailto:help@case.edu">help@case.edu</a>, 216.368.HELP (4357) or visit <a href="https://help.case.edu/" target="_blank">help.case.edu</a>.</p> </div> Fri, 11 Dec 2020 14:48:50 +0000 pjh 8721 at https://case.edu/utech Remote Desktop Protocol Now Requires VPN https://case.edu/utech/about/utech-news/remote-desktop-protocol-now-requires-vpn <span>Remote Desktop Protocol Now Requires VPN</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Thu, 12/10/2020 - 09:43</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">December 10, 2020</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>In the ongoing effort to secure university data and systems against intrusion and unauthorized access, [U]Tech is making a change that affects use of RDP or "remote desktop protocol."</p> <p>Beginning today, December 10, access to computer systems on the university network via RDP will be permitted from off-campus <strong>only through the use of <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="1a3302f4-0dea-45d8-b62c-f7056b82bfca" href="/utech/help/forticlient-vpn" target="_blank" title="FortiClient VPN">Virtual Private Network (VPN)</a></strong>. This will ensure that two-factor authentication is performed for such access. This change is being made to reduce the risk of data loss or exposure and is being done in alignment with cyber security best practices.</p> <p>For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at <a href="mailto:help@case.edu">help@case.edu</a>, 216.368.HELP (4357) or visit <a href="https://help.case.edu/" target="_blank">help.case.edu</a>.</p> </div> Thu, 10 Dec 2020 14:43:15 +0000 pjh 8711 at https://case.edu/utech Reminder: Zoom Recordings Deleted After 150 Days https://case.edu/utech/about/utech-news/reminder-zoom-recordings-deleted-after-150-days <span>Reminder: Zoom Recordings Deleted After 150 Days</span> <span><span lang="" about="/utech/user/56" typeof="schema:Person" property="schema:name" datatype="">pjh</span></span> <span>Mon, 12/07/2020 - 10:02</span> <div class="field field--name-field-article-date field--type-datetime field--label-inline"> <div class="field--label">Article Date</div> <div class="field--item">December 07, 2020</div> </div> <div class="field field--name-field-article-content field--type-text-with-summary field--label-hidden field--item"><p>As the fall semester draws to a close, [U]Tech would like to remind you that Zoom recordings stored in the cloud are automatically deleted 150 days after creation. <strong>Recordings saved at the start of this fall semester (August 24) will begin automatically deleting on January 21, 2021.</strong></p> <p>To access more information on managing Zoom recordings, including disabling auto-deletion for a recording, visit the <a href="https://case.edu/utech/help/knowledge-base/zoom/zoom-information/zoom-recording-guide">[U]Tech Zoom Recording Guide</a>.</p> <p>For assistance with any technology product or service at Case Western Reserve University, contact the University Technology Service Desk at <a href="mailto:help@case.edu">help@case.edu</a>, 216.368.HELP (4357) or visit <a href="https://help.case.edu/" target="_blank">help.case.edu</a>.</p> </div> Mon, 07 Dec 2020 15:02:07 +0000 pjh 8686 at https://case.edu/utech