Service Desk Emails Redesign

On Thursday, February 14, the look of emails generated by the incident ticketing system of the [U]Tech Service Desk will change.

These emails have been redesigned for readability and clarity, and to include more useful information and guidance for responding and taking further actions.

A sample redesigned email is shown below.

picture of a footprints service ticket

For assistance with any technology product or service at Case Western Reserve University, please contact the [U]Tech Service Desk at / 216.368.HELP (4357) or visit