Lolita Hines, assistant vice president of finance and administration with University Technology, co-authored a piece titled "Technology Business Management and the IT Service Catalog". Technology business management (TBM) is a critical capability that provides IT leaders with standards and best practices to communicate the cost, quality and value of IT investments to institutional partners. Hines's work helps institutions that are using the Higher Ed IT Service Catalog incorporate it into the TBM taxonomy and improves consistency in the terminology and transparency of IT services. Read the piece.
September 04, 2020