Help in Tableau

Tableau Help Form - Submit a Help Ticket

User Experience in Tableau

Tableau dashboards are best viewed on a device with minimum resolution of 1366 x 768. Enterprise dashboards have been designed for viewing on desktop, laptop, tablet, and phone devices, however due to the number of device sizes we cannot guarantee optimal experience on every device type. Please consider calibrating your monitor color, setting your display resolution and setting your display scale to 100% for the best user experience viewing interactive dashboards in Tableau. If you experience issues viewing dashboards in a device, please try a different device before submitted a helpdesk ticket.

 

Accessibility in Tableau

Our team is committed to making your analytics experience in Tableau as accessible as possible, including to those with visual impairments. We're constantly working towards improving the accessibility to ensure equal access to our community of users (both internal and external to CWRU).

If you have a visual impairment and are having difficulty viewing a dashboard, please contact viz-accessibility@case.edu to request data in an alternative format. We will make every effort to assist you the best we can. All requests will get an acknowledgement email within two business days and a resolution within ten business days.

 

Technical Assistance in Tableau

Dashboard Viewers and Consumers

If you believe that there is a broken function or data inaccuracy in an enterprise dashboard that you are viewing, please contact the helpdesk (help@case.edu or 216.368.HELP) and describe the issue that you are experiencing. In your description, please include the dashboard title and index number found in the upper right hand corner of the dashboard in the header (see below for example image). This will ensure that your request gets routed to the proper resolver teams. You may use the following form to submit a ticket to request access, request a new feature, submit an issue, or submit a request for an analytics project in your area. 

 

Tableau Help Form - Submit a Help Ticket

 
Dashboard Title and Index Number Example to Include in your Help Request
Dashboard title and index number example
Dashboard titles and index numbers can be found in the upper right hand corner of enterprise Tableau dashboards

 

Dashboard Creators and Web Authors

If you are having difficulty in Tableau creating dashboards or connecting to data sources, you can find assistance any of the following ways.