Search results, if found, will automatically update as terms are entered. If no results are displayed, please revise your search terms or sort by category. Search the Knowledge Base Filter by Category Academic Technology Audio and Video Services Business Systems/ERP Computers and Software CWRU Network ID and Account Services Email Gaming Google Apps Help Internet/Network Connectivity Phones and Cell Phones Research Computing Security Apply 24/7 Free Support The [U]Tech Service Desk offers unlimited and complimentary 24/7/365 computer service and support to CWRU students, faculty and staff. Help Active Learning Classrooms The Active Learning Classrooms take advantage of spatial arrangements and modern technology to promote a pedagogical shift toward 'active learning'. Academic Technology Advanced Research Computing Services Advanced Research Computing Services and resources include high performance computing services; database hosting, design and programming services; server administration services; data storage and backup services; and pre-award IT consultation. Research Computing Affiliate Network ID CWRU Network ID accounts and associated services are only provided to users who are actively affiliated with the university (student, faculty, staff, alumnus, or emeritus.) CWRU Network ID and Account Services Antivirus Software Learn what antivirus options are available for students, faculty and staff. Security AV Rental MediaVision's production services provide audio visual rental services Audio and Video Services Box Box is a storage service that enables Case Western Reserve University to store, access and share files securely. Computers and Software Budget System The PeopleSoft Budget System makes financial data available for the annual Budget process (departments, accounts, actual expenses and current budgets), and for loading budgets into the General Ledger. Business Systems/ERP Cable Television CWRU is pleased to offer an extensive digital cable television lineup to all residential and Greek students. Audio and Video Services Calendar Google Calendar, the official university calendaring system, is part of the Google Apps for Education collaboration suite. Google Apps Canvas Canvas is cloud-based and powered by instructure that provides campus members the tools and resources needed for in-person and online teaching and learning. Academic Technology Case Mobile Case Mobile offers the same gadgets and applications as are found at Launchpad, but sized for the mobile environment. Google Apps Cell Phones Case Western Reserve University has partnered with Verizon and AT&T to offer discounted cell phone service to students, faculty and staff members. Phones and Cell Phones Classroom Audio, video and other multi-media support services are available in the classroom from the MediaVision production group. Audio and Video Services Cloud Storage UTech provides cloud storage options for group (team, departmental, etc.) files. Computers and Software Computer Recycling Case Western Reserve University has an enhanced partnership with RET3 Job Corp., a nonprofit organization dedicated to refurbishing and recycling electronic equipment to donate to the community. Computers and Software Computer Service Technicians are available on-campus to assist CWRU faculty, staff and students with computer maintenance and repairs. Computers and Software CWRU Network ID The CWRU Network ID is used by students, faculty, staff and university affiliates to access secure resources, including the wired and wireless networks, library databases, email and enterprise systems. CWRU Network ID and Account Services CWRU Network ID Passphrase Passphrases are created upon the activation of the CWRU Network ID. It is recommended that they be changed every 180 days (once per semester); CWRU Network ID and Account Services CWRU YouTube Channel CWRU's YouTube Channel is a formidable component of the mobile learning suite of services that students increasingly expect and rely on for academic exploration and excellence. Academic Technology Data Backup Data backup is offered to departments through the CWRU Data Backup Services, see backup for information. Individuals may use Box or Google Drive to back up and sync files across devices. Mac users may also use Time Machine with an external hard drive. Some departments also offer Crash Plan as a cloud backup solution. Speak to your IT Administrator for more information. Computers and Software Data Destruction When removing a computer from service, use a software tool to wipe the drive to ensure any data that was present on the computer hard drive is not at risk of disclosure. Security Data Recovery UTech operates a backup system that is used to backup programs and data on UTech managed servers and storage. Security Deskside Support Deskside Support is available to assist faculty and staff members with university machines. Help Directory Service The contact information for faculty, staff and students is available within the Case Western Reserve University telephone directory. Phones and Cell Phones Duo Security Two-factor authentication is available for active faculty, staff and students at Single Sign-on, and is required for Human Capital Management (HCM), Financials (FIN) and Virtual Private Network (VPN) system log-ins. Security Echo360 Echo360 is a lecture capture system that is supported by University Technology at Case Western Reserve University. Academic Technology eDiscovery CWRU utilizes a standard method for handling and storing electronic information to comply with the Federal Rules of Civil Procedure (FRCP). Security eduroam CWRU is a member eduroam, a secure, world-wide access service that allows students, researchers and staff from participating institutions to obtain wireless Internet connectivity when visiting other participating institutions. Internet/Network Connectivity Email Email service for CWRU is provided through Google Apps for Education. Email Email Aliases You can create email aliases for yourself, an organization, or an event through the email alias creator. Email Financials (FIN) The Financial system is the university administrative system used for General Ledger, Purchasing, and Accounts Payable. Business Systems/ERP Gaming Systems The Service Desk and the UTech CARE Center offer general support for personal gaming systems. Gaming GitHub GitHub is a code hosting platform for version control and collaboration. Google Apps Passphrase CWRU users have a Google Apps passphrase in addition to their CWRU Network ID passphrase. Google Apps Google Docs/Drive Google Docs/Drive is a web-based word processing and spreadsheet program that makes collaboration more efficient. Google Apps Google Groups Google Groups makes it easy for organizations, such as departments, project teams and student groups, to collaborate and communicate by allowing users to reach subscribers by emailing one address. Google Apps Google Mail Email service for CWRU is provided through Google Apps for Education Google Apps Google Takeout You can export and download your data from the Google products you use, like your email, calendar, and photos. In a few easy steps, create an archive to keep for your records or use the data in another service. Google Apps Google Workspace for Education CWRU has partnered with Google Workspace for Education to bring the power of over 36 Google Apps to the campus community. Google Apps High Performance Computing Cluster Computationally intensive research is supported through the operation of continuously growing high performance computing cluster Research Computing HIPAA CWRU abides by rules established by the Health Insurance Portability and Accountability Act (HIPAA). Research Computing Human Capital Management (HCM) HCM is the Human Capital Management System, an administrative database used for employee records, employee benefits and payroll. Business Systems/ERP Identity Finder Identity Finder is software that will search your machine for sensitive/restricted data, and prompt you to secure or destroy it. Security Institutional Computer Purchases CWRU has partnered with Dell and Apple to offer attractive educational discounts to faculty and staff on institutional computers. Computers and Software International Travel Support for Communications Helpful information and tips to prepare you for computing and communicating while abroad Phones and Cell Phones International Travel Support for Computing Helpful information and tips to prepare you for computing and communicating while abroad Computers and Software iRIS CWRU's Office of Research Compliance administers iRIS, a system for routing and approving Institutional Review Board (IRB) and Institutional Biosafety Committee (IBC) protocols. Business Systems/ERP LinkedIn Learning LinkedIn Learning is an online course provider. It has video courses taught by industry experts in software, creative, and business skills. Help Mailing List Manager Google Groups is the official mailing list manager of the university Email Media Production MediaVision provides top-notch audio and video production, videoconferencing and other support. Audio and Video Services MyApps This streaming software service provides a virtual desktop environment with access to run software licensed to the user, without installation. Computers and Software Office Phones (VoIP) Voice over IP (Voice over Internet Protocol or 'VoIP') technology converts voice calls from analog to digital to be sent over digital data networks. Phones and Cell Phones OSPARS The Office of Sponsored Projects Administration Reporting System (OSPARS) contains a series of management summary level reports of Proposals and Awards Business Systems/ERP PADS The Proposal and Award Database System (PADS) is an internal financial reporting tool that is administered by the Office of Sponsored Projects Accounting for administrators Business Systems/ERP Passphrases Passphrases are an important way to secure CWRU information. CWRU Network ID and Account Services Personal Computer Purchases CWRU has partnered with Dell and Apple to offer attractive educational discounts to faculty, staff and students on computers for personal use. Computers and Software Phishing and Spam Phishing scams are typically fraudulent email messages appearing to come from legitimate enterprises Security Policies and Compliance CWRU has an overall UTech policy management process that is the driving factor for information technology usage and management. Security Preferred Addresses Emails sent to or from a preferred address can be accessed from within the same CWRU email account used for your official email address. Email Printer Support The CWRU Service Desk and Walk-in Center provides general first level support for desktop printers. Computers and Software Qualtrics Qualtrics is a survey tool that works on multiple devices and platforms. Computers and Software Rave Rave is a text and voice messaging alert system that is used only in the case of imminent danger or a serious threat to the campus community. Security Research Database Services [U]Tech Advanced Research Computing offers services to assist faculty in creating and operating databases and related applications connected to their research. Research Computing Residential Data Network Students in residence halls at Case Western Reserve University can access the Internet at speeds of up to one Gigabit per second (Gbps) Internet/Network Connectivity Safe Ride The CWRU Department of Police and Security has implemented the Safe Ride program that will provide transportation across campus, as well as University Circle, during the evening until the early morning daily. Security Security Awareness Securing your computer is an important step in preventing intruders from stealing valuable information stored there such as credit card and bank information as well as ID and passphrase data. Security Security Incident Response The University's security force patrols the campus facilities and grounds on a 24 hour-a-day basis throughout the year. Security Self Help The help.case website offers do-it-yourself articles and training about the technology environment at CWRU. Help Software Center The CWRU Software Center serves the needs of its faculty, staff and students by providing essential computing software for PC, MAC and some Linux machines Computers and Software SpartaCOI SpartaCOI is the Office of Research Compliance's electronic system for administering research-related conflict of interest certifications. Business Systems/ERP SpartaPre The electronic pre-award system for submission of grant proposals and initiation of research contracts is called Sparta (Sponsored Programs Application for Research Tracking and Administration) Pre-Award. Business Systems/ERP Spiderweb Spiderweb provides a portal to information about grants, contracts and, as applicable, regulatory protocols pertaining to the use of human subjects, animals or recombinant DNA in research. Business Systems/ERP Static IP Address Certain machines need to have their IP Address remain static or unchanged for particular uses. Internet/Network Connectivity Stolen Computer In the event a computer is lost or stolen at CWRU, it is important to first contact Campus Police at 216.368.3333. Security Student Information System (SIS) The SIS is the university administrative system used for Student Registration, Student Accounts, Academic Advisement, and Student Demographic Data. Business Systems/ERP Technology Enhanced Classrooms The Technology Enhanced Classroom (TEC) initiative at Case Western Reserve University enables instructors and students to access tools and resources available beyond the four walls of the classroom. Academic Technology Teleconferencing Audio Conferencing allows multiple participants both on and off campus to have a meeting over the phone. Phones and Cell Phones UTech Training Faculty, staff and students may obtain training and consultation support for a wide range of topics and services Help Video Conferencing Video conferencing is the transmission of synchronized video and audio between two or more locations. Audio and Video Services Voicemail Case Western Reserve University transitioned its voicemail service from Communité to Cisco Unity Connection. Phones and Cell Phones VPN (Virtual Private Networking) Case Western Reserve University provides remote users with secure access to the network over the VPN client. Internet/Network Connectivity Walk-in C.A.R.E. Center The UTech C.A.R.E. Center is available at select hours where in-person support from certified technicians is provided. Help Wired Network The CWRU wired network operates at speeds up to 1 Gigabyte per second. The network is available to the faculty, staff and students through the use of the ports on distributed faceplates. Internet/Network Connectivity Wireless Networks The CWRU wireless network is found in every building and many outdoor locations throughout campus. Internet/Network Connectivity XSEDE The High Performance Computing Cluster (HPCC) maintained at CWRU is of a modest size in comparison with other HPCC/ supercomputer resources in the country. Research Computing Zoom Zoom is the next generation of online video conferencing at CWRU. Academic Technology
