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Phishing: How to Respond to a Phishing Attack

Phishing: How to Respond to a Phishing Attack

Do you think you may have clicked on a link in a fraudulent email?

If internal use or restricted information has been emailed and you suspect an email compromise, report it immediately to University Technology at help@case.edu. (Note: You should never share internal use or restricted information through email or save it in Google Drive.)


Change your password immediately.

Hackers will use the information they obtain from you, such as your password, to access your other accounts. Change your password across all accounts right away, and refrain from using a password for more than one account. To change your Case Western Reserve account password, visit www.case.edu/utech/help and click Change Password in the Quick Links section. It may take approximately one hour before you will be able to access your CWRU email account.


View activity on your account to verify that you are the only person accessing it.

When logged into CWRU Gmail (webmail.case.edu), scroll to the bottom of your Inbox and click Details. A pop-up message will appear that displays your recent account activity. See something unfamiliar? If so, click Sign out of all other sessions. Consider checking your Sent Mail folder for messages that you didn't author and send. If you find suspicious sent mail, report it to University Technology at help@case.edu.


Check your Google Drive (webdocs.case.edu) for suspicious files.

Be on the lookout for files designed to collect others' information. Check your Trash folder as they often are hidden here. If you do find any, report it to University Technology at help@case.edu.


Run a scan of your computer.

It is important to periodically check your computer for malicious software, commonly referred to as "malware". Don't have anti-malware software? Try malwarebytes.org. Also, make sure that you are running antivirus software on your machine. Symantec Endpoint Protection antivirus software is available to the university community at no cost through the CWRU Software Center (softwarecenter.case.edu).


Stay informed.

Visit onguardonline.gov/phishing to learn more about phishing.

  1. If you receive an email that you suspect is a phishing attempt in your @case.edu email account, and it appears to come from a cwru.edu or case.edu email address, forward it to help@case.edu.
  2. From your CWRU email account (webmail.case.edu), click the drop-down arrow adjacent to the reply button and click "Report Phishing".

Click report phishing from drop-down menu next to reply button.

If internal use or restricted information has been emailed and you suspect an email compromise, report it immediately to University Technology at help@case.edu. (Note: You should never share internal use or restricted information through email or save it in Google Drive.)

Hackers will use the information they obtain from you, such as your password, to access your other accounts. Change your password across all accounts right away, and refrain from using a password for more than one account.  To change your Case Western Reserve account password, visit www.case.edu/utech/help and click Change Password in the Quick Links section. It may take approximately one hour before you will be able to access your CWRU email account.

When logged into CWRU Gmail (webmail.case.edu), scroll to the bottom of your Inbox and click Details. A pop-up message will appear that displays your recent account activity. See something unfamiliar? If so, click Sign out of all other sessions. Consider checking your Sent Mail folder for messages that you didn’t author and send. If you find suspicious sent mail, report it to University Technology at help@case.edu‌.

Be on the lookout for files designed to collect others' information. Check your Trash folder as they often are hidden here. If you do find any, report it to University Technology at help@case.edu.

It is important to periodically check your computer for malicious software, commonly referred to as "malware". Don't have anti-malware software? Try malwarebytes.org. Also, make sure that you are running antivirus software on your machine. Symantec Endpoint Protection antivirus software is available to the university community at no cost through the CWRU Software Center (softwarecenter.case.edu).

Visit onguardonline.gov/phishing to learn more about phishing.

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