[U]Tech Service Desk Customer Satisfaction Survey Updated
The [U]Tech Service Desk has revised the current survey used to gauge customer satisfaction. The changes will improve the survey's scoring system by using a net promoter score (NPS) which provides a good benchmark versus industry standard in higher education. A NPS is a management tool that can be used to measure the loyalty of a user's customer relationships. The revisions also provide better measurement of specific overall satisfaction by incident.
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