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Service Catalog

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[U]Tech Delivers Products + Services in an Inclusive + Collaborative Manner

Welcome to the UTech Service Catalog! Search by "Category" or from an "Alphabetical" list for the information technology services you need to learn more about—it’s that easy! It is the UTech mission to provide resources and solutions for the technological needs of the entire campus community at Case Western Reserve University.

Search by Service Category


Service Title Categories Description
Active Learning Classrooms Teaching and Learning Technology Classrooms that use modern and unique space arrangements and technology to promote active learning, collaboration, information access, assessment and instruction delivery.
Adobe Connect Collaboration Tools, Teaching and Learning Technology A service of MediaVision, Adobe Connect provides web conferencing with integrated collaborative tools like live polling, chat and shared whiteboards.
AV Event Support and Rental Media Services, Teaching and Learning Technology A service of MediaVision, CWRU ITS provides AV support, personnel and equipment for events.
Blackboard Teaching and Learning Technology A web-based Learning Management System (LMS) that provides a location for organizing and distributing course materials as well as access to a variety of learning tools.
Box Enterprise Content Management, Storage and Backup Box is a secure, cloud-based file storage and sharing platform.
PeopleSoft Budget System Business Applications Central system used by departments and the University Budget Office to prepare annual budget requirements.
Business Process Improvement Business Review Using analysis of a business units current environment to identify areas that can be streamlined, improved and stabilized.
Cable Television Media Services CWRU offers an extensive digital cable television lineup in all residential housing, Greek facilities and many academic and administrative buildings.
Classroom Video Capture Media Services A service of MediaVision, this is an integrated online learning environment where classroom recordings may be fully- or semi-automated. Hardware, software, encoding and hosted storage space are provided.
CWRU YouTube Channel Media Services CWRU's YouTube Channel is an important component of the mobile learning suite.
Data Management Research Computing and Cyberinfrastructure Assistance for researchers composing data management plans. Consultation, guidelines and examples are provided.
Deskside Support (DSS) First Level Support Assistance and support for issues and questions regarding computer hardware and mobile devices.
Echo360 Media Services, Teaching and Learning Technology An extension of MediaVision Courseware, Echo360 provides infrastructure and Blackboard integration for automated and semi-automated course recording, as well as recordings created with Personal Lecture Capture.
ERP Data Warehouse Business Applications Central repository for data collected by the university business information systems.
Faceplate Campus Network The outlets for the wired network and telephone system used across campus.
Financials (FIN) Business Applications PeopleSoft Financials (FIN) is used for creating, approving, and inquiring on financial journals, payment requests and requisitions. FIN is an Oracle Enterprise Resource Planning (ERP) product.
Global Environment for Network Innovations (GENI) Research Computing and Cyberinfrastructure A virtual laboratory for networking and distributed systems research and education.
Globus Data Transfer Research Computing and Cyberinfrastructure Globus helps researchers to move, manage and share big data by providing fast, reliable, and secure file transfer, sharing, and publishing.
Google Apps Teaching and Learning Technology A set of web applications powered by Google including: Google Mail, Google Calendar, Google Drive, Google Hangouts, Google Sites, Google+, YouTube, and others.
Google Drive Storage and Backup Google Drive, a Google Apps for Education product, allows users to store, create and collaborate on documents in the cloud.
Google Groups Collaboration Tools A mailing list manager from Google, offered as part of the Apps for Education package and supported by Information Technology Services.
Google Mail Collaboration Tools, Teaching and Learning Technology Email from Google supported by Information Technology Services. Integrates with Google Apps for Education products, including unlimited cloud storage with Google Drive.
High Performance Computing Research Computing and Cyberinfrastructure HPC provides multi-purpose, high performance computational resources to run many single or parallel jobs in order to model and simulate computational research.
High Performance Computing Storage Research Computing and Cyberinfrastructure Reservable, fast, parallel storage systems that can be leased by faculty users requiring more permanent HPC computational needs.
Human Capital Management (HCM) Business Applications Human Capital Management (HCM) is used for employee records, benefits administration, time-reporting, payroll and recruiting. HCM is the CWRU human resources database of record and is an Oracle Enterprise Resource Planning (ERP) product.
Incident Response Information Security Investigation and resolution of security events and incidents.
Information Security Consulting Information Security Evaluating potential security risks of information and information systems.
Information Security Office Information Security The office provides consultations, policy reviews, risk assessments, and security controls (Tiers I, II, III).
IP Address Management Campus Network Assistance for CWRU students, faculty and staff with registering personal computing devices on the wired networks.
iTunes U Teaching and Learning Technology Access to free education content from leading universities, museums, and cultural institutions.
Media Production Communications, Media Services MediaVision provides video production services to support your event, college or department. Services also include AV support, in-studio production, animation, training videos, script writing and much more.
Mobile Devices Campus Network, Communications CWRU has partnered with Verizon, AT&T and Sprint to offer discounted mobile device services to staff, faculty and students.
MOOC Teaching and Learning Technology MOOCs (Massive Open Online Courses) are short, free online courses designed to reach hundreds or thousands of learners at a time.
Network-Attached Storage (NAS) Storage and Backup UTech offers storage solutions for any sized organization. UTech works with your staff to design a solution that meets your organization's needs. Common configurations are available for rapid deployment, and all solutions are scalable on-demand.
Network Operations Center (NOC) First Level Support Monitors IT services, applications and infrastructure to prevent outages and alerts engineers to service interruptions.
OnBase Enterprise Content Management OnBase is an enterprise content management (ECM) system that performs and consolidates data management, process management, and paper management into a single application.
Online Learning Consultation Teaching and Learning Technology Online Learning Consultation to support the schools and colleges with the design, development and delivery of online learning initiatives.
Oracle Database Service Storage and Backup Oracle is a database management software system that provides a database structure to house and process data for use by applications and services.
Pre-award Consultation Research Computing and Cyberinfrastructure Strategic planning for researchers working with high-performance computing. Includes data management planning, resource planning, and grant language consultation.
Project Management Support Business Review Project management services focuses on planning and organizing a project and its resources. Provides leadership and accountability within a project.
Requirements Analysis Business Review This service helps determine user expectations for a new or modified product.
Research Archive Storage Research Computing and Cyberinfrastructure An archival system for storing research data that has long-term value but is infrequently accessed
Research Data Storage Research Computing and Cyberinfrastructure, Storage and Backup This is a secure storage solution for research principal investigators.
Research Database Services Research Computing and Cyberinfrastructure This service produces sound data management plans and creates secure, effective database systems to support research.
Risk Management Information Security UTech performs risk assessments, gathers enterprise risks, and directs strategic projects to manage risks.
Science DMZ Research Computing and Cyberinfrastructure The configuration and monitoring of specialized network architecture to enhance data transfer across the university boundary.
Second Life Teaching and Learning Technology Second Life is a free virtual world platform, used to enhance learning experiences in your classroom through immersive simulation and role-play.
Secure Research Environment Research Computing and Cyberinfrastructure This is a controlled environment and FISMA-based security program. It stores and analyzes sensitive clinical data.
Security Awareness Training Information Security UTech professionals train people on Information Security-related training tools and resources.
Security Policy Information Security UTech-specific policies designed to protect the confidentiality, integrity and availability of CWRU data.
Server Colocation Servers The process of freeing up departmental floor space by moving servers, switches and storage devices into an UTech datacenter.
Server Data Backup + Recovery Storage and Backup The system is used to backup programs and data maintained on servers on campus.
Service Desk First Level Support 24x7x365 support for IT-related incidents and service requests.
Software Center Software Providing select software package licenses and operating system upgrades at no or significantly reduced cost
Sponsored Programs Application for Research Tracking + Administration (Sparta) Research Computing and Cyberinfrastructure Electronic pre-award system for submission of grant proposals and initiation of research.
Static IP Campus Network A unique network identifier for a computer or device that will remain unchanged each time the computer/device connects to the CWRU Network.
Student Information System (SIS) Business Applications Student Information System (SIS) is used for class registration, final grades, advising and course administration. SIS is the CWRU database of record for student information, the university course catalog and is an Oracle Enterprise Resource Planning (ERP) product.
Sympa Mailing List Management Collaboration Tools SYMPA mailing list system
Technology Education + Adoption Training Training and consultation services available to support members of the university community in their use of campus technologies.
Technology Enhanced Classroom (TEC) Media Services, Teaching and Learning Technology Technology Enhanced Classrooms
Telemetry Network Campus Network Telemetry is one of the three major types of networks at CWRU. Telemetry resides on the wired network but requires special permission to use. It is used for Security and Environmental Management.
TelePresence Collaboration Tools, Communications Videoconferencing via Cisco TelePresence Systems
Voicemail (Unified Messaging) Collaboration Tools, Communications Cisco Unity Connection voice messaging service
Videoconferencing Collaboration Tools, Communications Simulate face-to-face communication between globally distributed teams and colleagues.
Virtual Machines Servers UTech configures VMs to user specifications.
Virtual Private Network (VPN) Campus Network Secure, point-to-point connection between a remote personal computer and the CWRU network.
VoIP (IP Telephony) Communications The campus IP telephony system facilitates voice services for internal, local, and long distance calling.
Webcasting Communications, Media Services A MediaVision service, webcasting is the method of using streaming video to send data over the internet in real time. On the CWRU website, users can view videos, labs, lectures and other material.
WebEx Collaboration Tools, Communications A voice and video collaboration service offered by Cisco
Wired Network Campus Network CWRU Wired Network operating at speeds up to 1 Gigabyte per second.
Wireless Network Campus Network Wireless networks are available to users on and around the CWRU campus.