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INFORMATION
TECHNOLOGY SERVICES

 
 

Kinetic Shadows
Technology in Action: Kinetic Shadows was an originally choreographed piece of dance performed in real time with students from Case and the University of Southern California. Dances and music performed simultaneously in Cleveland and Los Angeles were all stitched together over an unprecedented sustained bandwidth of 300 MegaBits/second for the entire performance from Cleveland and LA.

Services

Connecting to the Case Network >>

As a member of the Case community you are able to connect to the network from any where on campus and parts of University Circle via wired and wireless connections as well as from home using dial-up or broadband connections in conjunction with VPN (Virtual Private Networking.) Users unaffiliated with Case can also take advantage of our wireless network to access the internet while on campus.

Digital Media & Audio Visual >>

Traditional audio-visual services; technology enhanced classrooms; as well as "video-centric" technologies such as videoconferencing, streaming media and interactive digital television are all provided by MediaVision in the department of Instructional Technology and Academic Computing.

eStore >>

Case Western Reserve University works with a variety of providers to obtain discounts on computers, software, cellphone plans, and internet access. Additionally the university provides many of the most commonly used software programs free to users connected to the Case network. Whether you need broadband internet access for home, antivirus software for your desktop, or a great price on that new IPod, our eStore is here to serve you.

Getting Started: Information for New Users >>

Case offers a multitude of services to individuals using a variety of computer platforms. Whether you are running Windows XP, Macintosh OS X, Linux, or some other system, our Getting Started section is the place to learn how to set-up your new accounts, get connected to the network, and take advantage of the many resources provided by ITS.

Help & Assistance >>

In order to provide the best possible service, Case has contracted with PerceptIS to offer Help Desk assistance 24 hours a day, 7 days aweek. The Help Desk Call Center can be reached at: 216-368-HELP (x4357) or via email at help@case.edu. Additionally ITS provides an on campus Dell Hardware Support Service covering hardware issues on Optiplex, Dimension, Latitude and Inspiron computers that are under warranty and registered to Case Western Reserve University.

Internet Services >>

Case offers campus users an array of standard internet services including e-mail, usenet newsgroups, World Wide Web access, listservs, and bulletin boards. Web space and blogs are provided to schools and departments to fullfill their communication needs as well as to students, faculty, and staff for their personal use.

Key Services >>

Key Services are those—uniquely configured for the Case community—which offer web-based access to such commonly used tools as the Oracle Corporate Time Calendar, the Campus Events Calendar, the MyCase Portal, SOLAR (Student On-Line Academic Registration), the Blackboard Learning and Community Portal System, and the Human Capital Management System which allows employees to manage and review their benefits, compensation and personal information.

Research Support>>

Services for researchers on campus include database and server administration and hosting, data storage, backup systems, and programming services.

Teaching Tools and Educational Resources >>

In coordination with faculty, students, and administration, the Instructional Technology and Academic Computing (ITAC) group assists the development of emerging technologies and supports current technologies that enhances teaching and learning at Case. Through technology support and professional development, ITAC supports the University community in its endeavor to experience, explore, collaborate and extend learning beyond its traditional bounds.

Telephone and Cable Services >>

The Telephone Services group administrates phone and cable service on campus, offers discounted cell phone service, provides documentation about phone services, allows users to check voicemail via the web, and is managing the Voice over IP (Voice over Internet Protocol or "VoIP")conversion. VoIP technology converts voice calls from analog to digital to be sent over digital data networks. The use of VoIP will allow Case to use its existing data network to transport telephone service throughout the campus and move toward a "converged" network where voice, data, and video all travel along the Case gigabit network.

Training Opportunities >>

Classes provided through KSLearn provide training opportunities for students, faculty, and staff covering an array of topics including Microsoft Office products (Excel, Word, Access, Powerpoint), web-authoring tools and basic HTML, graphic design software including Adobe Photoshop, effective use of the Internet/WWW for research and teaching, and the use and creation of electronic texts, image databases and other electronic collections of source materials. Additionally, members of the Case community are given free access to the complete catalog of online books offered through Safari Technical Books Online. This immense collection includes how-to manuals, and primary reference materials covering everything from artificial intelligence to desktop publishing.

Information Technology Services | 10900 Euclid Avenue | Cleveland, Ohio 44106 | Phone: 216.368.HELP
© 2005 Case Western Reserve University | Cleveland, Ohio 44106 | 216.368.2000 | legal notice