Learning Center : Troubleshooting
- Cannot access PeopleSoft
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You may not have a Case ID or Password. Or, you may just need to reset the password for your network ID. Use this link to access the password reset tool:
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https://its-services.cwru.edu/middleware/NetworkTools/csspr.html.
- Cannot download PDF
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If you receive the error "Internet Explorer cannot download the pdf file from erp.case.edu" in any Peoplesoft Database you need to follow these steps: In IE, click: Tools > Options > click Advanced tab and scroll to bottom. Under the security section, be sure that the box labeled "Do not save encrypted pages to disk" is NOT checked.
- PDF does not appear
If you click on a report or other file within PeopleSoft and do not see a window appear, pop-up blocker settings may be preventing your browser from displaying the window. Go to http://www.case.edu/projects/erp/pop-up-blockers.html for directions.
Clearing Cache
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Clearing your browser cache will speed up Web browsing. Learn how to clear the cache.
- Pop-Up Blockers
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Pop-ups should be disabled for PeopleSoft and secured Case websites. Learn how to disable pop-ups.
- To get a Case ID
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Visit https://its-services.case.edu/middleware/NetworkTools/userReg.html.
- To reset your Case password
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Visit https://its-services.cwru.edu/middleware/NetworkTools/csspr.html.
If you still are having problems logging into PeopleSoft call the Helpdesk at 216.368.4357, or email them at help@case.edu.