Reporting Quickly and Accurately
CWRU Shield is a free smartphone application that helps Case Western Reserve University police respond to emergency situations quickly and with more accuracy than ever before.
CWRU Shield goes beyond GPS using cutting-edge technology called Indoor Positioning System (IPS). This enables emergency personnel to locate the caller’s approximate internal building location (building, floor and room) using Wi-Fi.
After downloading the app, users create a profile with as much personal information as desired—photos, contact information, local address, medical conditions, emergency contacts and more. This information is stored on a secure server and used only during emergencies. For optimal performance, remember to "allow location services" and to keep your Wi-Fi turned "on" when on campus.
CWRU Shield has eight main functions. All of these functions can be used anywhere you have cellular or Wi-Fi coverage, both on and off campus.
The CWRU Shield coverage area goes just beyond the frequently traveled areas in the University Circle area. If callers are outside the coverage boundaries, the app alerts users that they are outside CWRU’s jurisdiction. Your phone then calls the nearest 911 communications center.
If an emergency call is pressed within the Shield coverage area, an alert is sent to the CWRU Communications Center that you may need help. Included in this alert is your profile information with a map of your current location. Your phone then calls the CWRU Communications Center and you are connected with emergency response.
Prior to receiving the emergency call, the dispatcher will already know who and where you are, alleviating the traditional 30 seconds of a 911 emergency call getting you the help you need. Additionally, if you are in a situation (medical or safety) and you cannot speak, you location will already be known and emergency response will be sent to your location. If the emergency call is placed inside a campus building and your Wi-Fi is turned on, your approximate internal building location (building, floor and room) will be known to reduce response time.
Friend Watch is designed to let the user's emergency contacts know if they may need help. For example, a user might set a safety check while walking from one building to another at night, walking from their office to a vehicle, going for a jog or any other activities where you just want additional safety.
Once set, the Friend Watch timer will run until the user turns it off or it expires. It will also send a text message to your emergency contacts in your CWRU Shield app profile alerting them you have set a Friend Watch. The text message also contains a link to a map with your current location. If the pre-determined time expires, CWRU Shield sends a text message to the emergency contact alerting them you may need assistance. Included in the text message is a description of your activity along with a link to a map showing your most recent location.
Friend Watch can be used anywhere the user has either cellular or Wi-Fi coverage. You do not have to be on campus to use this function (Spring Break, walking dog at home, on a blind date downtown, etc.).
Access the non-emergency Tips section to quickly send photos and videos—anonymously, if desired—directly to CWRU Police. These might include crime tips, suspicious activity, icy sidewalks, parking violations or maintenance issues. These can be sent from anywhere you have cellular or WiFi connection and do not need to be on campus.
Do not use Tips for emergency situations; you should use the emergency calling feature for dangerous or emergency situations. And please, do not put yourself in harm’s way to capture a Tips report.
In addition to the campus shuttle system, the university offers a free shuttle service between the hours of 7 p.m. and 3 a.m., seven days a week. The Safe Ride shuttle operates anywhere in the University Circle area. To request a ride, simply press the “Get Safe Ride” button, enter your location and the shuttle will be sent to your location.
High call volume during peak hours or adverse weather conditions may affect response times. Campus bus systems may be a quicker option.
Campus Bus System (TransLoc)
CWRU’s campus bus system operates many different routes throughout the day and evening hours, 7 days a week. The buses are equipped with GPS. To see a list of campus bus stops near your current location, simply press “Shuttle Tracking” function in the app. A list of available routes with the next bus arrival time will be displayed.
An interactive map is available in the “Services” tab in the app containing CWRU Campus information with local attraction information.
During a campus emergency, many community members may have questions on what they are expected to do. This feature allows users to quickly access directions for various types of emergencies that may occur on a college campus. Simply select the type of emergency, and directions for that emergency will be displayed on your screen.
Mental Health Counselor
During times of stress or when you just need to speak with someone confidentially, CWRU Shield offers a quick and easy tool to get you the help you need. Just press the “Mental Health Counselor” button through the "Services" tab and you will be connected with 24-hour CWRU counseling services.