The Salesforce Administrator Career Certificate prepares students for careers in customer relationship management (CRM) through hands-on practice with Salesforce tools. Students will gain a strong understanding of business processes in sales, the sales cycle, and more. Through projects, students will practice their skills and have a portfolio of work to show to future employers, in addition to earning a certificate co-branded with Case Western Reserve University and Salesforce. This program was created in partnership with Salesforce and is fully online.