[U]Tech
October 31, 2019
An update of Duo, the multi-factor login tool, recently took place that changes the voice prompts of the “Call Me” feature. Previously, users were able to press any key to authenticate. A new prompt will request users to “Press 1 to Authenticate” or “Press 2 to Report this as Fraud.” For…
October 29, 2019
University Technology ([U]Tech) would like to inform the campus community of an issue related to the latest update of Google Chrome (version 78) that occurs if a computer is running Symantec Endpoint Protection. If your computing device is not running Symantec Endpoint Protection, this issue should…
October 25, 2019
Designing an online course can be a daunting endeavor. Ensuring the quality of your online course design is critical as it has a direct impact on not only course delivery but the overall success of online and blended learning programs. Some of the factors that need to be considered include course…
October 24, 2019
Due to scheduled maintenance, PeopleSoft Human Capital Management (HCM) will be unavailable Saturday, Oct. 26, from midnight to 6 a.m. Campus community users will be unable to approve time, update time or view pay details as well as other functionality within HCM during this time. For assistance…
October 22, 2019
Beginning Thursday, Oct. 31, at 12:15 a.m., Duo Security will be required to log in to the university’s Box service (cwru.box.com) in the continued effort to increase security for Case Western Reserve University applications. Users enrolled in Duo will experience a similar process logging in to Box…
October 18, 2019
Due to scheduled maintenance, PeopleSoft ERP Services will be unavailable Sunday, Oct. 20, from 2 to 8 a.m. Campus community users will be unable to access the following services during this time: Student Information Systems (SIS)Human Capital Management (HCM)Financials (FIN) For assistance with…
October 18, 2019
Due to an upgrade of an underlying storage system, several University Technology ([U]Tech) services will be unavailable between 11:45 p.m. Sunday, Oct. 20, and 6 a.m. Monday, Oct. 21. Also during that time, file shares on the storage system will be unavailable. Affected systems will…
October 17, 2019
Due to fall break, the University Technology ([U]Tech) C.A.R.E. Center on Kelvin Smith Library’s lower level will have modified hours from Friday, Oct. 18, through Tuesday, Oct. 22. The hours for walk-up technical support and device drop-off and pick-up at the [U]Tech C.A.R.E. Center during those…
October 15, 2019
Google Apps functionality within Canvas will be briefly unavailable due to scheduled maintenance Wednesday, Oct. 16, from 3:15 a.m. to 5:15 a.m. Campus users will not see any issues accessing webmail.case.edu or with mail delivery. For help with any technology product or service at CWRU, contact…
October 15, 2019
Whenever connecting to the university network from a public network, Case Western Reserve University community members should use the Virtual Private Network (VPN) for security and encryption. VPN is required when accessing certain university resources, such as the University Technology ([U]Tech)…