University Technology ([U]Tech) is migrating the campus community to the Cisco Webex softphone, which allows calls to be made or answered using the Webex App for PC, laptop or mobile phones. The cost for each Webex line will remain $23.50 a month. [U]Tech is working building by building to migrate more than 3,000 remaining numbers, with a goal to have the entire CWRU campus migrated by July 2027.
Action required: In order to expedite the process, [U]Tech asks department managers and assistants to complete the following:
- Review telephony charges: Review your telephony charges in Pinnacle (our telephone expense management software). If you do not have access, you can request it by submitting a Help Desk Telephone Services ticket.
- Update phone lines: Once the report is reviewed, submit a second ticket to purge unused phone numbers for departed staff/faculty, or assign them to the correct end user.
Equipment updates:
- Unsupported hardware: Cisco 7900 Series phones will no longer be viable on CWRU’s network after July 1, 2027.
- Go deskphone-free: [U]Tech strongly encourages staff and faculty to use Webex without the deskphone. Most of the departments already moved to Webex no longer use them. Newer Cisco VOIP desk phones are still compatible if needed, and replacements can be purchased through telephone services.
