Overnight, Information Technology Services (ITS) upgraded Case Western Reserve’s telephone and voicemail systems. When you access your voice mailbox for the first time today, you will be prompted to set a new PIN and to record a personal greeting. Instructions regarding this process, as well as helpful guides for using your new voice mailbox, are available by visiting case.edu/its/uc.
If you encounter any problems accessing or using your voice mailbox, email help@case.edu.
Yesterday’s upgrade represents the first phase of a larger initiative called Unified Communications. This multiphase project will improve how we communicate at Case Western Reserve. Advancements coming in the year ahead include:
- Better processes for ordering telephone services;
- More options for handsets, including cordless, software-based phones and integration with mobile devices; and
- Advanced collaboration tools, including a campus license for WebEx and video conferencing software for mobile devices, laptops and desktop computers.
