Upgrades to cause outages to some systems this weekend

University Technology ([U]Tech) will conduct maintenance on a number of systems this weekend, which will result in outages to some programs.

Storage upgrade

As part of an ongoing infrastructure upgrade project, [U]Tech is upgrading some key services to a new storage system Saturday, Feb. 18.  Between 8 a.m. and 8 p.m., some campus web servers will be unavailable for brief periods of time, ranging from 30 seconds to 5-10 minutes. During this maintenance activity, it will be impossible for users of the on-campus portion of case.edu to update their sites. This does not affect websites hosted on TerminalFour (T4). The websites affected include (but are not limited to):

• case.edu
• login.case.edu
• softwarecenter.case.edu
• ech.case.edu
• its-services.case.edu
• launchpad.case.edu
• m.case.edu
• esirius.case.edu
• postdoc.cwru.edu
• help
• trac
• imars
• nec
• SecurityAware
• vpnsetup
• All webmail/webdocs/webcalendar/sites redirectors to Google services

If any of these sites are unavailable for more than 15 minutes, report it to the [U]Tech Service Desk at 216.368.HELP or help@case.edu.

Sparta and SpartaCOI

On Saturday, Feb. 18, from 6:30 to 11:59 p.m., Sparta and SpartaCOI will be unavailable for approximately 15 minutes while the servers have scheduled software maintenance performed. Both websites will be updated and back online by 11:59 p.m. [U]Tech recommends that users avoid working in either application during this timeframe. Contact sparta@case.edu with any questions regarding this monthly maintenance activity.

QuikPay

QuikPay, the system used by students and other authorized users to view student financial information, account balances and make credit card payments, will be unavailable from 1:15 to 4:15 a.m.  Monday, Feb. 20. This planned, temporary outage will allow [U]Tech and the QuikPay vendor to conduct scheduled maintenance on the system.

PeopleSoft HCM

A planned maintenance for the PeopleSoft HCM system will be held Saturday, Feb. 25, from 3 to 6 a.m.. The system will be unavailable during this timeframe. For questions or requests for help with any technology needs, please contact the [U]Tech Service Desk at 216.368.HELP (4357) or help@case.edu.