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Patient FAQs

How do I get to the Health Clinic?

The clinic is located at 3569 Ridge Rd, Cleveland, OH 44102. This is next to Dave’s Supermarket and next to the 3580 and 3570 Ridge Road bus stops (45 and 81 buses). Map It.

What time should I get there, and where should I go when I arrive?

The clinic is currently providing COVID vaccinations and sexual health screenings on Saturdays by appointment. Please enter the clinic through the doors under the “Neighborhood Family Practice” sign.

Can I make an appointment?

Yes, we are currently taking appointments for COVID vaccinations and sexual health screenings. Please call 216.281.0872 or visit NFP’s website.

How long will I have to wait to be seen, and how long will my visit last?

Our student-run health clinic is comprised of students from various disciplines including social work, dental, medicine, physician assistant and nursing to deliver holistic healthcare services. As a result of this collaborative effort, we kindly request your understanding and patience as the involvement of multiple student practitioners may require additional time for coordination and communication to ensure thorough assessments and treatments. Therefore, we ask our patients not to leave the clinic once signed in. Visits can last up to two hours, depending on the nature of the illness.

Do I need to have insurance?

No. We do not charge for treatment at this clinic, and most medications can be obtained for you for free or at a reduced cost. If you do have insurance we may not be able to see you, as we reserve our slots for uninsured patients.

What should I bring with me?

Bring bottles of any prescription medications you are taking. If you need a work physical, you must bring the form provided by your employer. Also, if you need a TB test, please get that done before you come for your physical.

Can I get treatment for my ongoing conditions like high blood pressure or diabetes?

No. This is an acute-care clinic, which means we don’t treat ongoing conditions.

How do I know if you can treat my problem?

We are equipped to address acute complaints. Some examples of acute complaints include:

  • Cough
  • Sore throat
  • Sinus problems
  • Ear ache
  • UTI (Urinary Tract Infection) testing
  • STI (Sexually-Transmitted Infection) testing/counseling
  • Pregnancy testing
  • COVID vaccination

If you are not sure that we can treat your complaint, or it is not listed here, please contact us with inquiries at rtcsrhc@case.edu.

I have several complaints. Will you be able to address all of them?

No. Because of the unique educational aspect of our clinic, visits can take a bit longer than usual, and we try to accommodate as many patients as possible. For these reasons, we only address one complaint per patient.

Is there a chance I won’t be seen?

Yes. Depending on staffing, we can often accommodate 16–24 patients on any given day, and sometimes there are more people waiting who cannot be seen. When this happens, we refer those patients to other clinics or weekday walk-in hours at Circle Health Services (formerly known as The Free Medical Clinic of Greater Cleveland).

If you take blood for testing, how will I get the results?

It is important that you provide us with an accurate phone number and mailing address. To ensure your privacy, we will accommodate your request for how and when you would like to be contacted. If you do not wish to be contacted, we can provide you with the phone number for the Circle Health Services’ nurse hotline and an estimated day when your labs should be ready, so that you may call us yourself.

How does being run by students make this clinic different?

At a normal clinic, you may expect to be taken in by a nurse, and then visited by a doctor or possibly a medical resident. Here, all our positions are filled by medical, dental, physician assistant (PA), or nursing students. After a student case manager reviews your paperwork and takes your vitals, you’ll be seen by a team of two students—a senior clinician almost done with their education, and a junior clinician with less training. After visiting with you, they will explain your situation to a licensed attending physician who will visit with you to verify their findings. Throughout the clinical part of the visit, you may hear the students being educated on illnesses and diagnostic techniques that pertain to your case.

I don't see the information I'm looking for here. Who can I contact?

Please contact our clinical coordinators with any further questions about becoming a patient at the Student-Run Health Clinic by emailing rtcsrhc@case.edu.