Patient FAQs

How do I get to the Health Clinic?

The clinic is located at 12201 Euclid Ave., next to the Euclid Avenue and East 123rd Street bus stop (HealthLine and 38 buses) and the Euclid Avenue and East 120th Street rapid station. Map It.

What time should I get there, and where should I go when I arrive?

The clinic receives patients between 9:00am and 11:30am two Saturdays a month. Click here to view Calendar. When the doors open, please form a line to the receptionist desk on the left.

Tip: It’s best if you arrive at 8:30am because lines can form, and we cannot guarantee that everyone will be seen.

Can I make an appointment?

No. At this time, the clinic operates on a walk-in basis only.

How long will I have to wait to be seen, and how long will my visit last?

After admission, we divide patients into an early group and a late group. The early group is usually seen by 10:30am. Regardless of group, patients are not allowed to leave the clinic once signed in. Visits typically last one to two hours, depending on the nature of the illness.

Do I need to have insurance?

No. Treatment at this clinic is free, and most medications can be obtained for you for free or at a reduced cost. If you do have insurance we may not be able to see you, as we reserve our slots for uninsured patients.

What should I bring with me?

Bring bottles of any prescription medications you are taking. If you need a work physical, you must bring the form provided by your employer. Also, if you need a TB test, please get that done before you come for your physical.

Can I get treatment for my ongoing conditions like high blood pressure or diabetes?

No. This is an acute-care clinic, which means we don’t treat ongoing conditions.

How do I know if you can treat my problem?

We are equipped to address acute complaints. Some examples of acute complaints include:

  • Cough
  • Sore throat
  • Sinus problems
  • Earache
  • Pinkeye
  • UTI (Urinary Tract Infection) testing
  • STI (Sexually-Transmitted Infection) testing/counseling
  • Pregnancy testing
  • Stitch removal
  • Work physical/wellness

If you are not sure that we can treat your complaint, or it is not listed here, please contact us with inquiries at srfc.case@gmail.com

I have several complaints. Will you be able to address all of them?

No. Because of the unique educational aspect of our clinic, visits can take a bit longer than usual, and we try to accommodate as many patients as possible. For these reasons, we only address one complaint per patient.

Is there a chance I won’t be seen?

Yes. Depending on staffing, we can often accommodate 16–24 patients on any given day, and sometimes there are more people waiting who cannot be seen. When this happens, we refer those patients to other clinics or weekday walk-in hours at Circle Health Services (formerly known as The Free Medical Clinic of Greater Cleveland).

If you take blood for testing, how will I get the results?

It is important that you provide us with an accurate phone number and mailing address. To ensure your privacy, we will accommodate your request for how and when you would like to be contacted. If you do not wish to be contacted, we can provide you with the phone number for the Circle Health Services’ nurse hotline and an estimated day when your labs should be ready, so that you may call us yourself.

How does being run by students make this clinic different?

At a normal clinic, you may expect to be taken in by a nurse, and then visited by a doctor or possibly a medical resident. Here, all our positions are filled by medical, physician assistant (PA), or nursing students. After a student case manager reviews your paperwork and takes your vitals, you’ll be seen by a team of two students—a senior clinician almost done with their education, and a junior clinician with less training. After visiting with you, they will explain your situation to a licensed attending physician who will visit with you to verify their findings. Throughout the clinical part of the visit, you may hear the students being educated on illnesses and diagnostic techniques that pertain to your case.

I don't see the information I'm looking for here. Who can I contact?

Please contact our clinical coordinators with any further questions about becoming a patient at the Student-Run Health Clinic by emailing srfc.case@gmail.com.