Our Mission
Our Mission is to provide a service that promotes efficiency, productivity, cost savings, and effective internal control at a reasonable cost.
Our Goal
The Audit Services and Enterprise Risk Management (ERM) Program at Case Western Reserve University combines robust internal audit practices and proactive risk management strategies to protect the institution’s mission, assets, and reputation. By integrating efforts across risk identification, compliance, and strategic planning, the program ensures operational integrity and resilience. Our proficient in-house audit capabilities aid in implementing a comprehensive ERM framework. Strategically positioning our risk management methods parallel with the University's objectives. This program incorporates a culture of inclusiveness, accountability, and continuous improvement while navigating the complex challenges of a dynamic academic environment.
Our Customers
The Case Western Reserve Office of Internal Audit Services and Enterprise Risk Management Program has several customers. These customers include those we report directly to and those we supervise and coach.
Including:
- Audit Committee of the Board of Trustees. We directly report to this Committee and perform audits on their behalf.
- Enterprise Risk Management Executive Oversight Committee. Supports the Enterprise Risk Management Program’s efforts to identify, assess, manage, and mitigate risks that could adversely impact Case Western Reserve University.
- University's departments, management centers and colleges, and senior management. As such, those groups -- and the students, faculty and staff who operate within them -- are also our customers.
- Government agencies and our external auditors in fulfilling their oversight responsibilities.
- Contributors, alumni, and the Cleveland community -- all of which we indirectly service by providing a high level of assistance to our customers.
We understand that our success depends on satisfying the needs of our customers. We fully recognize the value of our relationships with our customers and consistently do everything possible to exceed their expectations.
Our Tactics
To put the customer first, we ceaselessly strive to:
- Build relationships with customers to understand their needs.
- Initiate changes that better meet customer needs.
- Make decisions only after answering the question, “How will this affect my customer?”
- Eliminate any processes, functions, or procedures that have limited or no relationship to customer needs.
- Act on feedback from customers.
- Know the quality of work we provide each other directly affects the quality of work we provide to our customers.
- Meet the objective of each audit while maintaining a professional relationship.
- Complete the annual audit plan and each audit in a timely manner.
- Display the utmost courtesy and respect to customers and associates.
- Improve what we do.
- Work as a unified team and go the extra mile to help each other.
- Constantly search for new ways to strengthen our performance.
- Return all phone and voicemail messages within 24 hours.
- Complete all personnel evaluations promptly.
- Maintain confidentiality.
- Stay focused on high-risk audit areas.
- Complete individual audits within a four-month period.
- Have at least 85 percent of our recommendations agreed to by management/the auditee.