Dining Customer Satisfaction Survey: Shape the future of campus dining, enter to win $75 on CaseOne Card
Members of the Case Western Reserve University community are encouraged to take the Customer Satisfaction Dining Survey to help shape the future of campus dining. Those who complete the survey will be entered to win a $75 deposit to their CaseOne Card. Faculty, staff and students are all invited to participate in the annual survey.
This comprehensive survey is your chance to provide direct feedback on both residential and retail dining across campus. By sharing what’s working, what needs improvement, and what you’d like to see added, you can help Dining Services make informed decisions about where to invest resources, adjust operations, and develop future dining offerings.
Plus, if you complete the survey, you’ll be entered to win $75 to be deposited to your CaseOne Card!
Take the 2026 Fall Dining Customer Satisfaction Survey.
Why your feedback matters
Dining Services doesn't just collect data—they act on it. Complete the fall survey and the department will follow up in the spring on specific areas identified for improvement to evaluate their action plans and ensure their changes make a real difference.
In fact, past survey feedback has directly driven major upgrades across campus, including:
New and expanded dining concepts, including:
- A dedicated vegetarian station at Fribley
- Mediterranean at Tomlinson and Indian at Tinkham Veale University Center
- Asian Cuisine at the Biomedical Research Building
- Italian at Tinkham Veale University Center
- Smoothies at Tomlinson and dining halls
Operational and hours adjustments:
- Dining halls open later on weekdays
- Earlier weekend dining hall openings
- Extended hours at Subway and Tomlinson
Facility, tech and equipment upgrades:
- Upgraded pizza equipment at Leutner
- New food pick-up lockers at The Den
- Reimagined seating/spaces at Knight Bytes, Fireside Lounge, and the Dosa Room
Dining Services takes your feedback seriously. Help evaluate current dining options and shape the future of campus food culture.
Take the 2026 Fall Dining Customer Satisfaction Survey, help Dining Services evaluate current dining options, and shape the future of campus food culture.
