Effective May 18, [U]Tech will be upgrading login security for most Case Western Reserve University applications by moving to Duo Verified Push and retiring less secure methods.
What you need to do
To maintain access to university systems, you must have the Duo Mobile app installed on your smartphone and ensure it is running version 4.85.0 or higher.
If you don’t have the app, download and install Duo Mobile from the App Store or Google Play Store to get started. View instructions to enroll or add a smartphone or tablet.
What is changing?
Case Western Reserve University uses Duo to verify your identity during login. To enhance cybersecurity measures, older, less secure multi-factor verification methods will be phased out in favor of Duo Verified Push.
These include:
- SMS text messages
- Phone call verifications
- Traditional one-tap Duo Push notifications
- Duo Tokens
Alternative options
If you cannot use the Duo Mobile app, you may use a FIDO2 Security Key (ex. YubiKey, Thetis Key). Please check with your department’s IT office for availability.
View common FIDO2 security keys and setup instructions.
For questions or assistance, submit a help ticket, email help@case.edu or call 216-368-HELP (4357).
