ACT Assertive Engagement Protocol


The Assertive Engagement Protocol is an ACT team tool that helps team members review and attempt various methods of engaging clients who are new to ACT services and those who are enrolled but have disengaged. The protocol should be used extensively before discharging clients from an ACT program to ensure every attempt has been made to build the consistent, caring, person-centered relationships that have a positive effect upon client outcomes and quality of life. Examples of assertive engagement include but are not limited to the following:

  • Motivational approaches to build trust
  • In-person visits with clients
  • Phone calls
  • Letters
  • Emails
  • Contacting natural supports (e.g., friends, family, landlords, employers)
  • Crisis intervention
  • Payeeship
  • Guardianship

Download this four-page tool.