We have a multi-level approach to providing this continuous support for our residential students. Our on-call system will respond to issues directly from student outreach or through Public Safety's Dispatch system.
The Office of Residential Living and Learning never closes. We are open 24-hours a day and 365 days per year to provide you with the help and support that you need.
To contact CWRU Dispatch to request immediate support, please refer to this page for specific instructions.
On-Call Levels & Structure
The on-call rotation at this level is staffed by our undergraduate Resident Assistants. Each Residential Community (Cedar Magnolia, Juniper, Mistletoe, Clarke Tower, Carlton Road, Noyes Fayette, Murray Hill, and UCE/ILE) has at least one RA on-call every night of the week.
Sunday - Thursday Friday Saturday | 10pm - 8am the next day 9pm - 11am the next day 9pm - Noon the next day |
The on-call rotation at this level is staffed by our graduate-level Assistant Residential Community Directors and Graduate Resident Directors. During non-business hours, CWRU Dispatch can coordinate support and make contact with the SOC.
Staff on this level include the Associate Director of Residential Living and Learning, Director of Greek Life, Area Director (Upperclass & Independent Living), Area Director (First Year Experience), and Residential Community Directors. During non-business hours, CWRU Dispatch or the SOC will coordinate support and make contact with the SSOC.
Staff on this level include the Associate Vice President for Student Affairs & Dean of Students, Associate Dean of Students, and Assistant Deans of Students. During non-business hours, CWRU Dispatch, the SOC, or SSOC will coordinate support and make contact with the Dean On-Call.
Contact Us
Phone (immediate, non-emergency support): 216-368-6325
Note: If a situation requires immediate, emergency attention, please call CWRU Dispatch at 216-368-3333 for support.
Email (business hours ONLY): residential@case.edu
Business Hours of Operation:
Monday - Friday
8:30 a.m. to 5 p.m.
Saturday - Sunday
Contact CWRU Dispatch at 216.368.3300