Crisis Intervention

Help for Students in Crisis

Emergency Support

Immediate help is available to students, faculty, staff, parents and family members when a crisis occurs or threats of harm arise.

24/7 Suicide Prevention + Crisis Intervention

National Suicide Prevention Lifeline
National Suicide Prevention Lifeline: 1-800-273-TALK (8255)




Phone: 800.273.8255

Crisis Text Line
White "CTL" text on red background: Crisis Text Line




Text HOME to 741741

The Trevor Project (for LGBTQ youth)
Trevor Lifeline: 866.488.7386 You are never alone.




Phone: 866.488.7386

On-Campus Emergencies

CWRU Police
Case Western Reserve University Police on shield logo




Phone: 216.368.3333

Walk-In Care

Walk-In care for urgent situations is available without an appointment Monday - Friday, 8:30 a.m. to 4:30 p.m. at University Health & Counseling Services, 220 Sears Building (map).

Community Resources

The following Greater Cleveland area resources can provide helpful information in times of crisis:

  • Mental Health 24-hour Referral - 216.623.6888
  • Cleveland Rape Crisis Hotline - 216.619.6192
  • United Way's 211/First Call For Help: a free and confidential information service ready to direct you to the health and human services you need in Cuyahoga, Geauga, and Medina Counties.

Help for Someone Else

If safety is the primary concern, contact CWRU Police at 216.368.3333.

Consultation Regarding Students in Distress

Consultation over the telephone is available with a staff member of UHCS at 216.368.5872. When a student demonstrates or discloses thoughts of suicide or dangerous behaviors, faculty, staff or students may contact UHCS for a consultation.

Walk-in consultation is also available for any faculty, staff or students concerned about a student. Walk-in hours are 8:30 a.m. to 4:30 p.m. M-F in 220 Sears Library

Some signs to watch for include profound depression, thoughts of suicide, self injury (cutting), frightening anger and/or threats of violence toward others; active anxiety attacks; cognitive confusion, incoherence, disorientation, or grandiose thoughts; or signs of excessive alcohol or drug use.

If you are worried about a student's immediate safety, please call Case Police at 216.368.3333.

Walk-In Counseling

Walk-In Counseling is available for students in distress weekdays from 8:30 a.m. to 4:30 p.m. at UH&CS in 220 Sears.

Emergencies After Hours, Weekends and Holidays

After hours, weekends or holidays, in the event of a mental health emergency or to consult about a student in distress, call 216.368.5872 and follow the prompts to speak to a counselor by phone.

Assistance with Personal or Family Matters

If you are a University Employee (Faculty, Staff, or Administrator) and you need assistance with a personal or family matter, please contact IMPACT Solutions at 800.227.6007. Your call will be immediately answered by a qualified masters/doctoral level mental health professional 24 hours a day, 365 days a year. For more information, visit the CWRU Human Resources website.

Family and Friends

If you are a parent, other family member, or friend concerned about a student, you can call the following numbers: