FAQS

Contact your local health care provider for guidance, and notify the University Health Service at healthservice@case.edu or 216.368.2450.

If you have symptoms of COVID-19, you should contact your local health provider for guidance; if you are working on campus, you also should contact University Health Services (UHS) at 216.368.2450 or healthservice@case.edu. In addition, you should notify your supervisor that you will not be reporting to work that day.

Based on the nature of symptoms, UHS will offer assistance regarding next steps and, if necessary, ask that you provide the names of colleagues in your work area(s) and others with whom you may interacted prior to showing symptoms.

University Health Services’ staff can provide information for local providers when you contact them. In a medical emergency, please call 911 or proceed to the nearest hospital Emergency Department.

At this time, viral testing for faculty and staff must be ordered by an employee's primary care provider. University Health Services can assist with connecting employees to local providers.

Your health provider will decide whether your symptoms merit an order for a COVID-19 test; either way, please update UHS regarding whether a test is ordered. 

If you receive an order, please let UHS know the results when you receive them. (Note: Public health agencies receive notice of all positive COVID-19 tests and follow up with employers as part of their protocols; we ask that you notify UHS directly so that its staff and/or Human Resources can begin contacting those potentially exposed as quickly as possible.)

UHS will provide guidance regarding the process involved in returning to work, which is informed by the Centers for Disease Control’s guidance and recommendations from local and state public health departments.

Individuals with COVID-19 symptoms should contact their local health care providers for guidance and notify the University Health Service (UHS) by calling 216.368.2450 or emailing healthservice@case.edu.
 
Those whose providers give them orders for COVID-19 tests should let UHS they have received tests orders, and also update UHS upon receiving their results. 

To begin, Case Western Reserve is focusing on University General units of small to moderate size. As with the first group, successive rounds will involve more than one unit.

In some areas—for example, the School of Medicine—employees continued to come to campus for COVID-19-related research after the transition to remote work. Those areas will experience the same process as that detailed for newly returning groups.

Going forward, supervisors will need to apply for consideration of bringing back employees. 

Supervisors will notify employees when a unit has been selected; the university’s goal will be to provide employees at least five business days’ notice before their expected return.

None of your responses are stored. The only information stored is whether your answers that day led to a recommendation to come into work on campus, or stay home. That information is secure.

If you do not have a thermometer, the university will provide one. Please complete this form to request a thermometer.

Please note, because the university’s supplies are limited, employees will not be able to keep their thermometers for more than two weeks. While many retail and online stores sold out of thermometers earlier this spring, some have been able to replenish their supplies (especially online sites). Please check local establishments and websites before requesting one from the university.

The university is providing each individual from each unit two cloth masks, which will be delivered to the unit prior to the scheduled return date of to that unit.

If you have concerns about returning to campus because you or a member of your household meet CDC criteria for being at higher risk, you can discuss the matter with your supervisor. If that conversation does not lead to a workable solution, you may want to contact the Office of Human Resources at AskHR@case.edu to identify additional alternatives. 

You are not required to disclose which criteria you (or member of your household) meet to your supervisor; health information you disclose to HR will be held in strictest confidence.

Review the criteria for being at higher risk of severe illness from a COVID-19 infection.

When you are indoors, yes, unless you are in an area where others will not come within six feet of you (i.e. an individual office). When outside, you should maintain social distance when possible, and must wear a mask.

If you forget your mask, contact Public Safety (216.368.3300; resiliency@case.edu) to arrange to pick up a disposable one before reporting to your workplace.

If you are scheduled to be on campus that day and have not completed the online health assessment, your supervisor will contact you. If you cannot be reached, the supervisor will notify HR (askHR@case.edu).

Ask, politely, if they have lost or forgotten their mask(s). If they answer in the affirmative, let them know that additional masks can be picked up in Public Safety. If their answers indicate they have chosen to go without a mask, please notify your supervisor.

Because this novel coronavirus is primarily airborne, preventing transmission requires that masks must fully cover the nose and mouth. If someone’s mask is not large enough for that purpose, politely suggest they secure a mask from the university. If the person is wearing it too loosely or leaving the mouth or nose uncovered, politely explain the importance of wearing masks correctly to help keep everyone healthy. If the person does not adjust the mask, please notify your supervisor.

Maintain social distance. Depending on the circumstances and your relationship with the individual, suggest the person consider contacting a health provider, or inform a supervisor.

Review the symptoms on the CDC website.

Start with a conversation with your supervisor about approaches that would allow you to perform the responsibilities of your position. If that discussion does not yield a solution that meets both your needs, contact HR at askHR@case.edu to determine whether potential alternatives may exist. 

First, speak with your supervisor about your concerns and discuss approaches that would allow you to meet all of the responsibilities of your position (these might include alternative schedules such as evening or weekend hours, rotating days or weeks of people in the work area to reduce the density of people at any one time, etc.) If this approach does not yield a solution that addresses both of your needs, please contact AskHR@case.edu to determine whether potential alternatives may exist.

Yes. Our facilities staff have disinfected all of the workspaces of units approved to return to campus. They have followed CDC guidelines both for the supplies and processes used.

Staff will continue to clean spaces daily.

If the symptoms are typical of your regular seasonal allergies, you do not need to answer the assessment question in the affirmative. 

If they are different in nature or intensity—or if new ones appear—then you should consider answering in the affirmative. If you are not sure, you can contact the University Health Service at 216.368.2450 for guidance.

This response applies to all seasonal symptoms as well as symptoms relating to other ongoing conditions, such as having asthma.

The university continues to consult with national peers, faculty infectious disease experts, and state and local health officials. Based on those discussions and CDC guidance, the university will determine the best approach to maintain the health and well-being of the campus community while also advancing our academic mission.

CWRU is prohibiting all international travel and domestic travel outside of Northeast Ohio for university-related activities for Fall Semester 2020. Faculty and staff may request exemptions from this policy.

Read the policy on the HR website.