Receive training and support through University Marketing and Communications.
Getting Started With Drupal Training
The University Marketing and Communications team at Case Western Reserve University is happy to offer Drupal training to users who need to manage a university website.
Please note: We do ask that you limit the amount of users who have access to edit each university website. Though we understand individual responsibilities to update content vary, more frequent accessibility issues and voice/tone discrepancies are found on sites with multiple editors. These can affect your user’s engagement, your site’s search engine performance, and the university’s overall online presence. For this reason, we ask that you limit website editors to two to three people and all content changes go through those editors.
Getting Training For a New Site
If you’re working with UMC to create a new site, we'll get you set up with training as part of your site creation process.
Getting Training For an Existing Site
If you are new to the university and need training for an already existing university website, or if you need to add a new user to your site, you can request additional training from UMC via a help desk ticket.
Where to Find Help
Drupal Training Guide
You might come across Drupal elements that you don't remember how to manage after you've completed training. We’ve created a comprehensive guide to help you better use the system.
Check Out the User Editing Guide
Help Desk Tickets
Have a question or need some extra help regarding your Drupal website? Please email help@case.edu or submit a help desk ticket with any information you can provide about your request. This will route your request to the entire team, so the first available team member can take a look and assist. While previously offered Drupal Drop-In sessions are currently on hold, submitting a help desk ticket is the fastest way to reach us for any questions you may have.
Once you’ve completed the training and reviewed our other tips and tools, you’ll be well on your way to a great new site.