Complaint Resolution Process

 

Internal Resolution

Distance education students are encouraged to first attempt internal resolution by following the University’s Academic Grievance Procedure. Case Western Reserve University’s Academic Grievance Procedure (also referred to as Academic Grievance Policy) can be found in the Case Western Reserve University General Bulletin. See “Academic Policies” under the School of Graduate Studies and “Academic Policies and Procedures” under the Office of Undergraduate Studies.

If you need further assistance concerning the University’s academic grievance procedure, please contact your School, the School of Graduate Studies, or the Office of Undergraduate Studies.

External Resolution

In the event a resolution cannot be achieved internally via the University’s Academic Grievance Procedure, students have the right to contact the appropriate external agency. Determining which agency to contact depends on whether the student resides in a SARA member state or a non-SARA state.

Please read the summaries below to determine which path to follow for resolving your complaint

  • First attempt internal resolution by following the University’s Academic Grievance Procedure
  • If you are a student in a SARA State and your issue cannot be resolved via the University’s internal process, please file a complaint with the Ohio Department of Higher Education (SARA's Ohio Portal Agency).
  • The appeal must be made within two years of the incident

SARA Student Complaint Process infographic 

  • First attempt internal resolution by following the University’s Academic Grievance Procedure
  • If the issue cannot be resolved via the University’s internal process, the student has the right to appeal to the appropriate agency within their residence state
     

California, Guam and the Northern Mariana Islands are the only non-SARA state and U.S. territories.