Complaint Resolution Process

Internal Resolution

Distance education students are encouraged to first attempt internal resolution by following the University’s Academic Grievance Procedure. Case Western Reserve University’s Academic Grievance Procedure (also referred to as Academic Grievance Policy) can be found in the Case Western Reserve University General Bulletin. See “Academic Policies” under the School of Graduate Studies and “Academic Policies and Procedures” under the Office of Undergraduate Studies.

If you need further assistance concerning the University’s academic grievance procedure, please contact your School or the appropriate University Department: 

 

External Resolution

In the event a resolution cannot be achieved internally via the University’s Academic Grievance Procedure, a student has the right to contact the appropriate external agency. Determining which agency to contact depends on whether the student resides in a SARA state or a non-SARA state.

Choose below determine which path to follow for resolving your complaint

  • First attempt internal resolution by following the University’s Academic Grievance Procedure
  • If you are a student in a SARA State and your issue cannot be resolved via the University’s internal process, the next step is to file a complaint with the Ohio SARA Portal Agency.
  • The appeal must be made within two years of the incident

SARA Student Complaint Process infographic 

  • First attempt internal resolution by following the University’s Academic Grievance Procedure
  • If the issue cannot be resolved via the University’s internal process, the student has the right to appeal to the appropriate agency within their residence state
     

California, Guam and the Northern Mariana Islands are the only non-SARA state and U.S. territories.


Complaint Contacts by State

Choose a State to access contact information for SARA, State Attorneys General, and other consumer protection agencies.

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Alabama Commission on Higher Education
PO Box 302000 Montgomery, AL 36130-2000
Student Complaint Process and Form

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
Consumer Protection and Student Complaints

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Arizona State Board for Private Postsecondary Education
1740 W. Adams, Suite 3008
Phoenix, AZ 85007
https://ppse.az.gov/complaint

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Arkansas Division of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
Email: dhe.private.careered@adhe.edu
Complaint Form

California Bureau for Private Postsecondary Education
PO Box 980818
W. Sacramento, CA 95798-0818
Email: bppe@dca.ca.gov
Complaint Form

State of California Department of Justice
Office of the Attorney General
Public Inquiry Unit
PO Box 944255
Sacramento, CA 94244-2550
Consumer Complaints
 

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Colorado Department of Higher Education
1600 Broadway, Suite 2200
Denver, CO 80202
Filing a complaint
 

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Connecticut Office of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
Complaint Process

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Delaware Attorney General
Consumer Protection Unit
820 N. French Street 5th Floor
Wilmington, DE 19801
Email: consumer.protection@state.de.us

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Office of the State Superintendent of Education
Higher Education Licensure Commission
1050 First St. NE Fifth Floor
Washington, DC 20002
Tel: (202) 727-6436
Email: osse@dc.gov
Complaint Process and Form

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Email: amy.lefstead@fldoe.org
File a complaint

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Place, Suite 220
Tucker, GA 30084-5334
Tel: (770) 414-5334
Complaint Rules and Student Complaint Form

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Hawaii Department of Commerce and Consumer Affairs
HPEAP Student Complaint Process and Form
Tel: (808) 586-7327
Email: hpeap@dcca.hawaii.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Idaho State Board of Education
650 West State Street 3rd Floor
Boise, Idaho 83702
Complaint Procedures and Form
 

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Illinois Board of Higher Education
Institutional Complaint System
 

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Indiana Commission for Higher Education
101 West Ohio Street Suite 300
Indianapolis, IN 46204
Complaint Processes and Forms
Email: complaints@che.in.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Iowa Student Aid Commission
Complaint Process and Form
Tel: 877-272-4456 (toll-free)

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Kansas Board of Regents
Complaint Procedure and Form
Tel: 785.430.4240

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

Kentucky Council on Postsecondary Education
100 Airport Road
Frankfort, KY 40601
Consumer Complaint Submission Form
Tel: 502-573-1555

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

 

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency
(Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov

SARA Portal Agency (Ohio Department of Higher Education)
Student Complaint Process and Form
Tel: (614) 728-3095
Email: mexline@highered.ohio.gov