- Room too hot or too cold?
- Plumbing issues or a water leak?
- Gas leak or suspicious odor?
- Electrical or lighting issues?
- Damage to floors or walls?
Submit a work request or contact the Customer Service Center (customerservice@case.edu) 216.368.2580. Calls are answered 24 hours a day, 7 days a week.
Technology issues should be directed to the U-TECH help desk at 216.368.HELP.
Asset Essentials
CWRU utilizes Asset Essentials for work management. Asset Essentials provides requestors, Customer Service, and Facilities Services with thorough detail and tracking of work requests. Requestors can track their work request progress from origination to completion.
Once you are logged in, bookmark the link on your computer.
assetessentials.dudesolutions.com/case
You can use the links below to learn more about your role as a requestor:
Submitting and viewing requests
Editing your profile
Using the mobile app
Students should continue to submit maintenance requests through the University Housing Portal.
Event Support
Please complete the EVENT NOTIFICATION/SERVICE REQUEST FORM 2 weeks prior to your event if you are hosting an event on campus that requires support from Facilities Services such as custodial, trash removal, sprinkler shutoff, or electrical services,
Not sure? Call Customer Service! We’re here to help. (216)368-2580