The Customer Service Center provides a central point of contact to assist the Case Western Reserve University community with service requests and provide assistance with questions or unresolved issues pertaining to any unit within the Department of Campus Planning & Facilities Management. We strive to do this through consistent, high-quality service and coordination of efforts with the appropriate university departments.
You may contact the Customer Service Center to quickly address your needs within any of these administrative functions:
- Construction
- Custodial Services
- Energy Management
- Facilities Services
- Landscaping and Grounds
- Planning and Design
- Sustainability
- University Farm
Call 216.368.2580 or email customerservice@case.edu for help. Our regular hours are 7:30 a.m. to 5 p.m. Monday through Friday. All after-hours phone calls are forwarded to the non-emergency CWRU Public Safety Communications Center.