Have questions about anything related to the Department of Campus Planning and Facilities Management at Case Western Reserve University? Get them answered below.
A “project” refers to new construction, expansion, renovation, fabrication or improvement of new or existing facilities. This is different from a “work order” in that the scope is beyond the general repair and maintenance carried out by Facilities Services.
Projects generally involve the expertise of architects, engineers, and general contractors working for the department of Planning & Design and Construction.
Both new project requests and new work order requests must be submitted through Asset Essentials (CWRU’s CMMS or Computer Maintenance Management System). Project requests sponsored by individual academic departments or schools should be submitted through Asset Essentials by the respective school’s facility director. Project requests from UGEN units can be submitted through Asset Essentials by the project sponsor.
Once logged into Asset Essentials, complete the Zone, Location, and Area/Room # fields. Under Work Category, select New Project Request and under problem select Conceptual Planning & Estimating. Within the Work requested text box, include the following:
- Brief description of the requested project
- Conceptual budget
- Requesting unit/school/organization
- Has the area Dean, Vice President or designee approved the concept and conceptual budget?
- Has the funding for the projected budget been secured?
- Requested Start Date
- Requested Completion Date
All new project requests will be reviewed by Campus Planning & Facilities Management’s (CPFM’s) Work Induction Board. A representative from CPFM will reach out to the facility director or project sponsor within two weeks of the request submission to outline next steps in the process to create a conceptual plan and estimate for the project request.
Questions? Contact Customer Service at 216.368.2580 or customerservice@case.edu.
Emergencies should be reported to the Division of Public Safety at 216.368.3333.
CPFM utilizes a computerized maintenance management system from Brightly Software called Asset Essentials (AE). Use AE to submit electronic maintenance, custodial, and project requests. Through AE, requesters have the ability to track the status of requests from submission to completion.
Please contact the Customer Service Center at 216.368.2580 or customerservice@case.edu if you have any questions.
CWRU has three pest control maintenance contracts for the campus. Our academic campus and food service areas are serviced by ECOLAB, residential facilities are serviced by Central Exterminating and the property management buildings are serviced by TABS Pest Control. Contact the Customer Service Center at customerservice@case.edu or 216.368.2580 to report a pest problem in academic or food service areas. Be prepared to provide your location (building, floor and room) along with any other details.
After reserving your event space, complete the Event Notification / Service Request Form to secure Facilities Services support (custodial, electrical, plumbing, grounds, carpentry support or HVAC controls monitoring) for your event. Email the completed form to the email address listed at the top of the form.
Environmental Health and Safety outlines how to safely dispose of various types of hazardous waste.
Contact Customer Service to dispose of your refrigerator or freezer. All laboratory equipment must be cleared by Environmental Health and Safety before it can be picked up. Contact EHS to schedule clearance.
E-Waste (computers, computer cords, cell phones, printers, monitors, TVs). RET3 is a nonprofit organization dedicated to refurbishing and recycling electronic equipment to donate to the community. Please complete the E-Waste Recycling Form and you will be contacted to arrange pickup and answer any questions.
All lab equipment must be cleared by EHS prior to disposal. EHS Safety Clearance Form. Complete the E-Waste Recycling Form upon receiving approved clearance.