Contact Customer Service

Experiencing a facilities issue at Case Western Reserve University and need help? The Customer Service Center within the Department of Campus Planning & Facilities Management is here for you. 

Service Requests

• Room too hot or cold? 
• Plumbing issues or water leak?
• Gas leak or suspicious odor? 
• Electrical or lighting issues?
• Damage to floors or walls?

Contact customer service at customerservice@case.edu or call 216.368.2580. Calls are answered 24 hours a day, seven days a week. Technology issues should be directed to the University Technology help desk at 216.368.HELP.

Asset Essentials

CWRU utilizes next-generation software called Asset Essentials for work management. Asset Essentials provides requestors, Customer Service, and Facilities Services with thorough detail and tracking of work requests. 

Requestors can track their work request progress from origination to completion. We look forward to serving you through the new Asset Essentials system!

Once you are logged in, bookmark the link on your computer. You can use the links below to learn more about your role as a requestor:

• Submitting and viewing requests
• Editing your profile
• Using the mobile app 

Students should continue to submit maintenance requests through the University Housing Portal.

Event Support

If you are hosting an event on campus that requires Facilities Services support such as custodial, trash removal, sprinkler shutoff, or electrical services, please complete the event notification/service request form two weeks prior to your event.

Not sure? Call customer service at 216.368.2580. We’re here to help.

Department Members

Get in touch with members of the Customer Service Center within the Department of Campus Planning & Facilities Management at Case Western Reserve University.

Visitors and Deliveries

Cedar Avenue Service Center
10620 Cedar Avenue, room 121
Cleveland, OH 44106-7228
216.368.2580