Visit the Office

During Spring Semester 2020, ISS staff is working remotely and will be available during virtual advising hours or by appointment via Zoom or phone.  

Virtual Advising Hours

On Monday, Tuesday, Thursday, and Friday, advisors are available for advising hours:

  • Virtual advising will be available from 11 am to 3 pm, EST. If you have a question or concern that you need to address during that time frame, reach out to an advisor through the chatbox. The chatbox will be available on our website and you will see it pop up here only during this block of time. Please keep in mind that the advisor may be assisting multiple students, so we do appreciate your patience!

There are no advising hours on Wednesday.

During advising hours, an ISS staff member is available to help with a variety of "quick" questions or tasks such as:

  • answering visa status/immigration questions that require no more than 15 minutes*
  • signing an I-20 or a DS-2019 for travel purposes
  • assisting with questions related to services provided or forms used/generated

*If you are speaking with an advisor during advising hours, it may be determined that you need to schedule an appointment to continue your conversation. In that case, the advisor will help you schedule an appointment before you leave the office.


An appointment is required for anyone who wants to meet with an advisor outside of advising hours or a situation/need requires more time for discussion.

Some examples of when an appointment would be required are discussing:

  • a change of status for you or your dependent
  • any complex situation that involves your visa status
  • work authorization eligibility or processes

Appointments may be requested by emailing and include a brief description of what you would like to discuss.  A staff member will respond by email to schedule the appointment and you will have the option to meet via Zoom or phone.

Please note: we generally require 24 hours notice and do not schedule same-day appointments.  This is so that we can be best prepared to help you.

If you are going to be leaving the United States for the rest of the semester, be sure to get your I-20 or DS-2019 signed before you leave campus.  You can find the Travel Signature Request form here.

While you are abroad, be sure that you take steps to maintain a valid visa and valid passport so that you have a smooth return to CWRU.

If you have questions or concerns about traveling and the impact on your visa status, please contact ISS at