COVID-19 Protocols at the Maltz Center

Statement of Commitment

For more information on the university’s COVID-19 policy and guidelines, visit the CWRU website. You can read the Ohio Mandates for Performing Arts Centers online for additional information.

The Maltz Performing Arts Center will open at full capacity this fall. As we kick off our 2021-22 season, we are taking every precaution to make your visit to the Maltz Performing Arts Center on the campus of Case Western Reserve University safe and enjoyable. We are excited to welcome you back for a memorable experience!

Case Western Reserve University is committed to the health and safety of our guests, artists and staff. Because your safety remains our top priority, we continue to follow best practices as recommended by the Center for Disease Control, the State of Ohio and the university.

We understand you may have concerns about buying tickets to events and we want you to feel confident about your visit to the Maltz Center. We have implemented best practices so that you can have an enjoyable experience when you visit the center. 

As your performance date approaches, if you or a member of your group are not feeling well or have concerns about attending a show, please contact us in advance of your show time and date and we will work to be flexible and accommodate your needs. 

CASHLESS TRANSACTIONS FOR TICKETS

Please consider digital ticket delivery for an easy, touch-free experience. When possible, please purchase your tickets online and print your tickets at home. At the time of purchase, you can designate your tickets as “E-Ticket.” E-Tickets can be either printed at home or accessed from  your smartphone via your emailed receipt and must be shown upon entry to the Maltz Center Your tickets can also be picked up at the box office two hours before the performance starts on the night of the event. 

If online ordering will not work for you, you can still order your tickets by phone. Just call the box office at 216.368.6062. Hours are Monday through Friday from 9am to 5pm.

As a reminder, all guests must have a ticket. All ticket sales require and collect contact information so that guests may be reached if needed. 

MASKS

Per university policy, all guests, staff and volunteers must wear masks that cover both their nose and mouth while in the building. Masks are available if needed. Anyone refusing to wear a mask will be denied entry into the theatre and must leave the facility. If you refuse to comply with CWRU’s COVID-19 policies, no refunds or exchanges on tickets purchased will be made.

AIR QUALITY

The Maltz Center has the latest HVAC technology, including air handlers equipped with MERV 13 rated filters, which are known to trap COVID-19 particles. As an additional measure, GPS brand bi-polar ionization, which is known to reduce risk from COVID-19, has been installed in our HVAC system.

ENHANCED CLEANING

The theatre will be thoroughly cleaned before and after each event. We are following enhanced cleaning and strict disinfection protocols. 

CLEAN HANDS

We have hand sanitizer available and encourage guests to wash their hands frequently.

SEATING

Maltz Center events offer both general admission seating and reserved seating, depending on the event you are attending. Our ushers seating patrons together with their  group. We will not be able to seat you until all members of your party have arrived so that we can seat you together. No seats can be saved and you will not be permitted to change seats once our usher has seated you.

The Maltz Center is open at 100% seating capacity. Six foot social distancing must be maintained in the lobby, box office lines, entrances, seating, etc. Everyone is required to practice social distancing while on campus.

How Are We Protecting You?

We have posted signs on the doors indicating available entrances and exits that allow for one-way traffic in and out of the building.

Building and Venue Cleaning

All lobby and restroom surfaces are cleaned and sanitized each day, before, after, and between each event. All theatre surfaces are cleaned, and seats/venue sanitized before, after, and between each event. Frequency of cleaning is increased in all areas, and high-touch surfaces and high-traffic areas are cleaned throughout the duration of events.

Seating

All members of your family/party should arrive together so that you can be seated together.

Patrons who have recently been sick, have a fever or have been exposed to the virus, are required to stay home. We offer a flexible refund/exchange policy for tickets if your health necessitates you missing an event for which you have already purchased a ticket.

Masks

Masks covering both noses and mouths are required both onstage and offstage at all times during rehearsals and performances. The only exceptions are to onstage masks are vocalists and musicians who blow into instruments.

Social Distancing

Theatre capacity in the Maltz Center is at 100%. Depending on the stage configuration, there may be between 900 to 1,200 people in the building. As a reminder, all guests must be masked and advised not to linger in the lobby.

Floor markings and signage indicate 6-foot distancing in lobby areas.

Bathroom facilities are open for use. Please be aware and do your best to ensure adequate social distancing.

Doors to the theatre are open one hour prior to the performances or films, and start times may be relaxed a bit to ensure that patrons have adequate time to enter without crowding.

Following the event, we are releasing patrons from the theatre row-by-row to avoid a mass exit. Please exit the building immediately when your row is dismissed. Do not gather to socialize in the lobby.

Safety Guidelines for Staff and Volunteers

In order to protect our audience members, our employees are wearing masks that cover their noses and mouths. We require our guests and performers to do so as well, per university policy.

For Your Safety

People with symptoms such as fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, loss of taste or smell, sore throat, congestion or runny nose, nausea, vomiting or diarrhea, may have coronavirus/COVID-19. We encourage you to stay home and contact a medical professional if you are experiencing any symptoms. Here are some of the ways that you can protect yourself and help prevent the spread of the virus while in public and at Maltz Center events:

  • Do not attend an event if you are showing any symptoms, have recently been sick, or have been exposed to someone who has had COVID-19.
  • Take standard precautions, such as frequent hand washing, wearing a mask, and maintaining a physical distance of at least six feet from others while in the lobby, restrooms and other common areas of the building.
  • Since seating for events will be limited, and in order to limit lines and contact at the box office, it is still best to order your tickets in advance and not wait until show time to buy your tickets. If you must buy your tickets at the door before the performance, please plan to pay by credit card, the preferred method of payment at this time.
  • Tickets will be scanned just before you enter the theater. Please hold your tickets so that the barcode on the end faces the usher to make it easier to scan without contact.