As you may be aware, our ticket service software experienced serious disruptions at the beginning of March, 2023. You can read more about the specifics of those disruptions, and the actions that we took, on this page.
In response to these ongoing disruptions, we have rolled out a new and much improved ticketing experience for you.
While we strive for your experience to be as seamless as possible, if you purchased your ticket before March 1, 2023, there are some important things for you to know regarding accessing your tickets.
We are here to help you through this transition. However, we are also receiving a lot of phone calls at this time. The best way to reach us with any questions or concerns is to email us at mpacinfo@case.edu and we will respond quickly to help you with any needs that you may have.
HOW TO ACCESS YOUR TICKETS
If you purchased your tickets before March, we have transitioned your order to our new experience. This means that the tickets that you received upon order will not be valid at the door. To access your new, valid tickets, you can take any of the following actions:
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Click this link to access your account login.
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On the login page, enter the email address used to purchase your tickets previously
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Click the link “I don’t remember my password”
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You will receive an onscreen confirmation that a password reset email had been sent to you
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Open the email that you receive and click the link to set a new password
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Once you have set the password, you you will need to login by entering your email and password. Be sure to toggle to “I am a returning customer” in order to enter the password
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Once you have logged in, click on “View Orders/Print Available Tickets” where you will see all of your orders in the system and be able to print out your tickets
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Print out your tickets, or have them on your mobile device when arriving at the theater and our house staff will scan them for entry
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ENJOY THE SHOW!
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If you are unable, for any reason, to do step one, simply send an email to mpacinfo@case.edu with the subject line: Please send me my tickets. Please include your full name, the show that you are emailing about and the email address that you used to book the tickets. We’ll send your tickets to you as soon as possible,
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In the event that there are any issues with either step above, just come to the box office and we’ll be more than happy to reprint your tickets in person just before the show.
Please note that there may be many other people doing the same, so if you choose this option, please arrive a little early to the show. The box office will be open one hour before show time.
If you have purchased a Parking Pass, please note that you can follow steps 1 and 2 above to access your passes, OR, for parking, the passes that you received on your initial purchase will still be valid, so you can use those.
We are focused on supplying the best experience for you and will continue to improve. From here on out, your ticket buying experience with MPAC will be a much improved one. We at the Maltz Performing Arts Center thank you for bearing with us during this unexpected and difficult week. We deeply value our relationship with you and hope that we can continue to provide increasingly superior service to you in the future.
With that, we’ll see you soon, and ENJOY THE SHOW
- The MPAC team