About

The Customer Service Center provides a central point of contact to assist the university community with service requests and provide assistance with questions or unresolved issues pertaining to any unit within Campus Planning and Facilities Management. We strive to do this through consistent, high quality service and coordination of efforts with the appropriate university departments.

You may contact the Customer Service Center to quickly address your needs within any of these administrative functions:

Contact us via phone 216.368.2580 or e-mail at customerservice@case.edu. Our regular hours are 7:30am to 4:30pm, Monday through Friday. After regular business hours, all phone calls are forwarded to the CWRU Public Safety Communications Center.