The Customer Service Center provides a central point of contact for customer service questions and provides assistance with unresolved issues pertaining to any unit within Campus Planning and Facilities Management for all members of the university community. We strive to do this through consistent, high quality service and coordination of efforts with the appropriate university departments.

You may contact the Customer Service Center to quickly address your needs in the event you are experiencing a problem within any of these administrative functions:

Contact us via phone 216.368.2580 or e-mail at customerservice@case.edu. Our regular hours are 7:30 am to 4:30 pm, Monday through Friday. After regular business hours, all phone calls are forwarded to the CWRU Public Safety Communications Center.