A customer service request is needed for all maintenance and general repair carried out by Facilities Services. This is different from a project, which refers to new construction, expansion, renovation, fabrication or improvement of new or existing facilities.
How to Submit a Customer Service Request
Is your room too hot or too cold? Dealing with a plumbing issue or water leak? Noticing an unusual odor, electrical problem or damage to floors or walls? Submit a Customer Service Request through Asset Essentials (CWRU’s CMMS or Computer Maintenance Management System).
Once logged into Asset Essentials, complete the Zone, Location, and Area/Room Number fields. Then choose Work Category, Problem, and provide a description of the Work Requested.
Students should continue to submit maintenance requests through the University Housing Portal. Technology issues should be directed to the University Technology help desk at 216.368.HELP.
Not sure? Contact Customer Service at 216.368.2580 or customerservice@case.edu.
How to Start a Renovation, Major Repair or Construction Project
Projects generally involve the expertise of architects, engineers, and general contractors working for the department of Planning & Design and Construction. New project requests must also be submitted through Asset Essentials (CWRU’s CMMS or Computer Maintenance Management System). Project requests sponsored by individual academic departments or schools should be submitted through Asset Essentials by the respective school’s facility director. Project requests from UGEN units can be submitted through Asset Essentials by the project sponsor.
Once logged into Asset Essentials, complete the Zone, Location, and Area/Room # fields. Under Work Category, select New Project Request and under problem select Conceptual Planning & Estimating. Within the Work requested text box, include the following:
- Brief description of the requested project
- Conceptual budget
- Requesting unit/school/organization
- Has the area Dean, Vice President or designee approved the concept and conceptual budget?
- Has the funding for the projected budget been secured?
- Requested Start Date
- Requested Completion Date
All new project requests will be reviewed by Campus Planning & Facilities Management’s (CPFM’s) Work Induction Board. A representative from CPFM will reach out to the facility director or project sponsor within two weeks of the request submission to outline next steps in the process to create a conceptual plan and estimate for the project request.
Questions? Contact Customer Service at 216.368.2580 or customerservice@case.edu.