The Custodial Services department is responsible for providing a healthy, sanitary, and safe environment for the university community by providing an acceptable standard for cleanliness throughout the university.
Cleaning Schedule and Requests
Responsibilities of the Custodial Services department include cleaning the interiors of all classrooms, lecture halls, theaters, laboratories, libraries, offices, halls, stairs, elevators, and public areas as well as cleaning and restocking building restrooms on a regularly scheduled basis.
See our complete cleaning schedule
All cleaning requests should be made to Customer Service at 216.368.2580 or customerservice@case.edu. Calls placed to the Customer Service Center after-hours are forwarded to the CWRU Public Safety dispatch office. Only emergencies will be responded to after-hours.
Health Sciences Complex
Buildings located in the Health Sciences Complex (Biomedical Research Building, Dental School, Frances Payne Bolton, Institute of Pathology, Robbins, Sears Tower, Wolstein Research Building, and Wood Research Tower) are cleaned by CWRU staff and contract cleaning companies Monday - Friday / 8:00 am to 5:00 pm. The Health Sciences Complex custodial office can be reached at 216.368.1074 or 216.368.4498.
Special Requests
Non-routine cleaning requests such as carpet shampooing, floor refinishing, and additional manpower for special events should be scheduled as far in advance as possible by contacting the Customer Service Center at 216.368.2580 or customerservice@case.edu.
Department Members
Fred Peck
Assistant Director of Facilities Services
for Custodial Services
216.368.1075
Cindy Essenburg
Accounting Clerk
216.368.2931