Custodial Services

University Custodial Services

The Custodial Services department is responsible for providing a healthy, sanitary, and safe environment for the university community by providing an acceptable standard for cleanliness throughout the university.

Cleaning Requests

Cleaning requests should be made to the Customer Service Center by phone 216.368.2580 or email customerservice@case.edu. Calls placed after-hours are forwarded to CWRU Public Safety dispatch office. Only emergency requests are responded to after-hours.

Special Requests

Non-routine cleaning requests such as carpet shampooing, floor refinishing, and additional manpower for special events should be scheduled as far in advance as possible by contacting the Customer Service Center at 216.368.2580 or customerservice@case.edu.


Academic Custodial Services

Academic Custodial Services is responsible for cleaning the interiors of all classrooms, lecture halls, theaters, laboratories, libraries, offices, halls, stairs, elevators, and public areas as well as cleaning and restocking building restrooms on a regularly scheduled basis.

See the complete cleaning schedule

Fred Peck
Assistant Director
216.368.1075

Cindy Essenburg
Accounting Clerk
216.368.2931


Housing Custodial Services

Housing Custodial Services is responsible for the cleaning of residence halls, Greek houses, Property Management apartments, and The Triangle.

See the complete cleaning schedule

Joseph Thomas, M.B.A.
Assistant Director Housing Operations
216.368.3498

Sonia Springer
Department Assistant
216.368.3444

Madeline Cuadrado
North Housing Custodial Supervisor

Michael Whitted
South Housing Custodial Supervisor


Health Sciences Complex

Buildings located in the Health Sciences Complex (Biomedical Research Building, Dental School, Frances Payne Bolton, Institute of Pathology, Robbins, Sears Tower, Wolstein Research Building, and Wood Research Tower) are cleaned by CWRU staff and contract cleaning companies Monday - Friday / 8:00 am to 5:00 pm. The Health Sciences Complex custodial office can be reached at 216.368.1074 or 216.368.4498.