COVID-19 FAQs

View of campus with wind turbine and cloudy sky

We have built on our 32-year reputation of being THE cleanest facility to ensure the safest return and experience for all our members and staff. There is nothing more important than the health of our fitness family!  Plus, our staff is tested weekly!

If you have any additional questions or feedback, please don't hesitate to reach out to us via email or call 216-368-1121. We encourage you to visit us to see our safety measures in person!

The safety of our members and staff has always been our priority. As a department of Case Western Reserve University, we have worked closely with the university's emergency management team, medical experts, and an infectious disease consultant from the Cleveland Clinic to ensure the safest return for all.

One to One's updated policies and procedures for reopening can be found here. You will find details on masks requirements, social distancing measures, capacity and time limits, personal protective equipment, facility information and more.

Because we are on a college campus with remote learning and work, our attendance numbers are very low. You have plenty of social distancing at all times of day - stop in to check us out!

If you have any questions or concerns, please email us or call 216-368-1121.

New members are welcome! You can join online, or at the front desk (we encourage online sign ups to limit time and traffic in our lobby).  We offer special rates for students, affiliates, seniors and military. We also offer 10% off for our healthcare heroes! 

Looking to save the most? Prepay one year and get one month free!

Only guests with a CWRU ID are permitted at this time.

Sign up today!

Masks or facial coverings are required in all areas of the facility except:

  • When taking a quick drink.
  • In the showers. (Masks are required when entering or exiting the shower area).

Private room rentals are available and masks are not required in those rooms. Learn more.

Please consult your physician if you have any questions or concerns regarding your personal health and monitor your health and safety closely while exercising.

Because the majority of our membership base is not on campus, we are nowhere near our COVID-adjusted capacity limit (140 people), which is much less than our regular capacity. We are seeing less than 15% of our normal traffic from this time of year. The majority of time, we have less than 10-30 members in the facility at any given time. With 28,000 sq. ft. and 30 ft. ceilings, patrons feel as if they have the entire gym to themselves!

Our "busiest" times have been:

  • Weekdays between 4-6 p.m. (still less than 30 people checking in per hour)

We can't say enough how thankful we are for all those coming in. Our members are amazing with everyone disinfecting machines and wearing facial coverings. 

Concerned about being near others? Reserve one of our private rooms! Learn more!

Lockers and showers are available, but limited for social distancing.  Lockers are now equipped with keypad locks; you will no longer get a key from the desk. Wipes are provided in each locker room for you to wipe down your locker and keypad before and after use.

Members are required to bring their own bath towel. Shampoo/soap is provided, but no other amenities are available at this time (hair dryers, razors, shaving cream, hairspray, deodorant, etc.).  We ask that members only shower if needed to return to work. 

Saunas are not permitted to be open per the state of Ohio.

Our group exercise classes are hosted both online and inside Adelbert Gym, a very large gymnasium. When weather permits, classes will be held outside. You can learn more on our group exercise page.

Pricing:

  • One to One & Next Level members receive unlimited classes at no additional charge! 
  • All others are welcome to take classes and can purchase a daily pass, 10-pack of passes or a monthly unlimited virtual membership.

Our class schedule and registration is done through MINDBODY using our Next Level Fitness Studio location. More details can be found on the group exercise page.

Yes! We have in-person, outdoor and virtual personal training.

In person, our staff is always wearing a mask/facial cover and will maintain social distancing when possible. We have a private personal training studio available for training clients as well if you prefer. This room is right off the front lobby, closed off from the rest of the facility, equipped with racks, balls, kettlebells, ropes, heavy bags, and more, and is sanitized between users. Trainers can also host your session outside.

If you are not ready to return, you can connect with our amazingly creative trainers from wherever you are for a 30-min or 60-min personal training session. They will use Skype, Zoom, FaceTime, WhatsApp or a method of mutual choice to connect with you. Workouts will use body weight exercises, household items and/or home exercise equipment you have.

If you would like to purchase a session or package, current members can purchase them using our MYiCLUB online member portal.  If you need help registering for MYiCLUB, click here.

Non-members can contact us to make your purchase over the phone. 

View personal training pricing

Purchase personal training

Yes! The Recovery Zone is open and following the state of Ohio restaurant guidelines for safety.

We encourage placing your order using Grubhub for no wait and touchless processing. Looking for curbside pickup? Order using Grubhub and call 216-368-1121 when you are outside. We'll bring your order out to you!