Conflict Skills Fundamentals

This workshop is led by

Erika Jefferson headshot

Erika N. Jefferson, M.S.
Assistant Director of Conflict Resolution, Denison University

headshot of Mark Chupp

Mark Cupp, PhD
Founding Director, Community Innovation Network, Mandel School of Applied Social Sciences
Co-Director, Social Justice Institute

Approaches to conflict can vary from prevention and management to resolution and transformation; all of which require a solid set of basic skills for success. In this lively and interactive session, participants will gain an understanding of the nature of interpersonal conflict, including the role emotions and behavior play in conflict escalation. Participants will learn practical skills and strategies for conflict de-escalation and problem solving in order to maximize potential benefits in their own interpersonal conflicts or as a third-party intervenor. The use of scenarios and role-plays will serve to enrich learning and allow participants to contemplate the use of these skills outside of the learning environment.

July 29-30, 2021
9:00 a.m. - 4:00 p.m.
(1 hour break each day 12:00 p.m. - 1:00 p.m.)

Due to University and state restrictions for COVID-19, all training will be conducted via Zoom.

$800 registration fee for this 2-day online training. Please contact to inquire about further group discounts available for parties of 3 or more, or for registering for multiple trainings.

Register for Conflict Skills Fundamentals