Conflict Skills Fundamentals

For more information, contact JP Graulty

Approaches to conflict can vary from prevention and management to resolution and transformation; all of which require a solid set of basic skills for success. In this lively and interactive session, participants will gain an understanding of the nature of interpersonal conflict, including the role emotions and behavior play in conflict escalation. Participants will learn practical skills and strategies for conflict de-escalation and problem solving in order to maximize potential benefits in their own interpersonal conflicts or as a third-party intervenor. The use of scenarios and role-plays will serve to enrich learning and allow participants to contemplate the use of these skills outside of the learning environment.